Store Manager - Downham

St Christopher's; Greater London; On-site; GBP 23,000 - 31,000; Full time

Job summary

St Christopher’s is seeking a Store Manager for our Downham retail store. You will lead a fast-paced team, oversee stock, staff and compliance, and report to an Area Manager.

This permanent, full-time role is 36 hours per week on a 7-day rota. You will be responsible for opening and closing the store, cash handling, health and safety, and delivering excellent customer service while managing paid and volunteer staff.

Qualifications

• Must have experience in a busy hands-on retail environment.
• Experience in a supervisory/management role overseeing a team, including training and performance management.
• Experience in a customer-facing environment with strong customer service.
• Experience delivering results against targets and KPIs.
• Retail experience desirable but not essential.
• Ability to lead paid and voluntary staff with strong people skills.
• Ability to problem solve and work under pressure.

Responsibilities

• Manage one of our high street stores and oversee stock, staff and compliance.
• Open and close the store and ensure health and safety and cash handling.
• Oversee stock journey from sorting to pricing and display of donations.
• Provide a welcoming environment while supervising volunteers.

Skills

Team leadership

Customer service

Performance management

Stock management

Cash handling

Health & safety

Problem solving

Job description

Have you already started an application?

We’re building a Talent Pool of exceptional individuals ready to join our team when the right opportunity arises. If you're looking for a meaningful role where your skills can make a real difference, we’d love to hear from you.

Receive our latest job alerts straight to your inbox

Department: Retail Salary: £27,186 per annum Type: Permanent - Full Time Hours: 36 hours per week based on a 7 day rota - Monday - Sunday Location: Downham Closing date: 18 October 2026

Do you have a passion for quality retailing, being part of your local community, and want to be a part of the sustainable fashion movement?

If this sounds like you, come and join the trading team at St Christopher’s where you will be working in one of our 20+ high street stores across South East London.

• Job Title:Store Manager
• Employment Terms:Permanent, 36 hours per week, Monday – Sunday based on a 7-day rota.

You’ll be responsible for running one of our successful and fast‑paced high street stores, overseeing all areas including stock, staff, and compliance. You’ll take accountability for the success of the store and will report into an Area Manager. You’ll be responsible for opening and closing, as well as all compliance matters including health and safety and cash handling.

You’ll be managing all areas of our stock journey, from sorting, pricing, and displaying donations to making a sale. Expect a varied role where no two days are the same and you see items you’ve never seen before every day. You’ll be making sure all these steps are undertaken in the most effective possible way to meet the demands of the store.

This is a management position and includes supervising Assistant Management and a team of extraordinary volunteers. They are all critical to success and it’ll be your job to create a welcoming environment for everyone while still getting the job done.

Who are we Looking For?

• You’ll have excellent experience in a busy, hands‑on environment where you are used to getting things done at pace
• You’ll have demonstrable experience in a supervisory or management position overseeing a team of people, including training and managing performance
• You’ll have experience in a customer facing environment where you’ve delivered great customer service throughout your working day
• You’ll have experience working to targets and KPI’s, making commercial decisions to meet them
• Retail experience is desirable but not essential
• You’ll have great people skills and the ability to lead and supervise paid and voluntary staff
• You should have the ability to problem solve and work under pressure while being self‑motivated and driven

Who are we?

We are proud to offer world class palliative and end of life care to everyone who needs it, whenever or wherever that may be. We are also here for the people closest to you, as we often say, we’re more than just a hospice. We are proud of our community programmes that offer practical, emotional and spiritual support to over 7,500 people in the local area, most of whom we will help to continue living at home.

Being part of the retail and trading arm of the Hospice means raising vital funds to support this mission.

St Christopher’s is committed to equality, diversity and inclusion. We welcome applications from all backgrounds and identities and actively encourage applications from candidates from underrepresented groups. Reasonable adjustments are available at any stage of the recruitment process.

• Ensure our recruitment process is inclusive and accessible
• Communicate and promote vacancies
• Offer an interview to disabled people
• Anticipate and provide reasonable adjustments as required
• Support any existing employee who acquires a disability or long term health condition, enabling them to stay in work
• At least one activity that will make a difference for disabled people

As a Disability Confident Employer we have committed to:

In the event we receive a high amount of applications, we reserve the right to close the job earlier than the initial closing date.

For any queries, please contact our recruitment line on 0208 768 4680

Closing Date: 18th October 2026

St Christopher’s is committed to equality, diversity and inclusion. We welcome applications from all backgrounds and identities and actively encourage applications from candidates from underrepresented groups. Reasonable adjustments are available at any stage of the recruitment process.