Retail Store Manager - Staple Hill

St Peter s Hospice; West of England; On-site; GBP 29,000 - 31,000; Full time

Benefits offered by this job

27 days’ holiday plus bank holidays

Competitive salary

Pension, with employer matched up to 6

Birthday leave

Volunteer leave

Life insurance

Employee assistance programme

Blue Light Card discounts

Cycle to work scheme

Free parking at main office sites

Travel discounts

Eye care scheme

Annual flu vaccine

Job summary

St Peter’s Hospice is seeking a Shop Manager for our Staple Hill store. You will lead a team of staff and volunteers, deliver excellent customer service, and drive sales and targets within a compassionate charity retail environment.

The role offers a permanent contract, 37.5 hours per week, with a starting salary of £28,762 and a range up to £30,913 depending on experience. Flexible working and hybrid options may apply where possible.

Qualifications

• Retail experience at managerial/supervisory level.
• Commercial awareness with team leadership experience.
• Interest in fashion and charity retail.
• Ability to motivate, build rapport and lead others.
• Highly organised and proactive, adaptable to change.
• IT literacy and numeracy; email and basic spreadsheets.

Responsibilities

• Deliver high retail and customer service standards.
• Lead, coach and manage staff and volunteers.
• Achieve and optimise sales and targets.
• Create a positive working environment for staff and volunteers.
• Promote diversity and gender rights.

Skills

Retail management

Team leadership

Customer service

Organisational skills

IT literacy

Numeracy

Flexibility

Job description

The Vacancy

As one of our Shop Managers, you'll be supported by an experienced and knowledgeable team who will help you develop your skills and build strong relationships with our customers and volunteers.

This is an exciting opportunity for an enthusiastic, creative and motivated individual to join the team as Shop Manager at our very successful Staple Hill store.

You’ll enjoy one of the most diverse, career‑building and rewarding roles in retail!

The details:

• Working hours: 37.5 hours per week, 5 days in 7
• Salary starting from £28,762 up to £30,913 per annum, dependent on experience
• Permanent position

Key responsibilities:

• Delivering consistently high retail and customer service standards
• Actively supporting and demonstrating our values through your role
• Leading, coaching and managing staff and volunteers
• To achieve and optimise sales and targets
• To create and maintain a positive working environment for staff and volunteers
• Promotion of diversity and gender rights

What we are looking for:

• Ideally, you will bring previous retail experience, gained at managerial / supervisory level
• Commercial awareness and demonstrable experience of managing and leading a team; delivering outstanding customer service would be equally advantageous
• A genuine interest in fashion and charity retail
• Ability to earn trust, motivate, build rapport and provide leadership
• Highly organised with a proactive approach
• Open and adaptable to change and able to support others through it
• IT literacy and numeracy skills. Using email systems and online resources; use and understand basic spreadsheet.

We know sometimes the 'perfect candidate' doesn't exist, and that people can be put off applying for job if they don't tick every box.

Due to the nature of the work involved, this role is exempt from the ROA and all job holders are required to undergo a Disclosure and Barring Service Check.

Sensitive DBS applications: If you are asked to complete a DBS check and have a previous identity that you do not wish to be disclosed to your employer and/or on your DBS certificate, please call 0300 131 2784 or email [e-mail] once the form has been issued to you.

Strictly no agencies.

About Us

We’ve spent over 40 years helping people die in peace, and with dignity. Combining compassion with clinical expertise, we provide patients with the best possible care at the end of their lives.

We’re here for the people around our patients too - those closest to them. Before, during and after a bereavement, we provide support that’s remembered forever.

We think it’s that unforgettable support that inspires people to give back to St Peter’s. To fundraise for us. Donate. Volunteer. We’re not exaggerating when we say that we couldn’t do what we do without our wonderful supporters. We really can’t thank them enough.

We want to help many more people to die well. And we’re doing this by teaching others. As a centre of educational excellence, we share our skills with other health professionals, helping the NHS and care homes to provide better end‑of‑life care.

We’re here for all, for free, forever.

The Benefits

If you join our clinical team, we offer NHS Agenda for Change benefits such as:

• NHS equivalent salaries
• Generous holiday entitlement and recognition for previous NHS service (up to 33 days for 10 years’ service)
• Continuation in the NHS pension scheme for existing members
• Recognition of previous NHS service for sick pay

There are many benefits to working at St Peter’s including:

Finance

• 27 days’ holiday plus bank holidays pro rata. This increases the longer you’re with us
• Competitive salary
• Pension, with employer matched contributions up to 6%

Wellbeing

• Enhanced sick pay, rising with service to a maximum of 12 weeks’ full and 12 weeks’ half pay.
• Birthday leave - a day off in the month of your birthday
• Ability to buy or sell up to three days of annual leave per year
• Volunteer leave
• Life insurance scheme
• Employee assistance programme
• Access to discounts and offers through the Blue Light Card
• Home and electronics salary sacrifice scheme
• Free parking at our main office sites
• Cycle to work salary sacrifice scheme
• Travel discounts
• Eye care scheme
• Annual flu vaccine scheme

Learning & Development

• Comprehensive induction
• In-house learning & development team
• Continual professional development

Flexible Working

Life is busy and we all want to enjoy a healthy work/life balance. That’s why we offer flexible working hours, and if it’s practical for your role, we also offer hybrid working.

You can split your hours between your home and our offices in Brentry and Long Ashton. We think this is a good way to work - it gives you the convenience of working from home and the camaraderie of being with colleagues in the office.

Equity and Diversity

We want our teams to reflect the diversity of our community - and we want everyone to feel that they belong. That’s why we’ve joined ENEI: Employers Network for Equality and Inclusion. This is a UK based, not-for-profit organisation that helps employers build and maintain diverse teams and inclusive cultures. We’re really pleased to have ENEI supporting us on our Equity, Diversity and Inclusion journey.

Just as we offer care to all, we welcome applications from everyone. We want to hear from you regardless of your age, disability, religion or belief, sex, race, sexual orientation, gender reassignment, marriage and civil partnership, and pregnancy and maternity.