Read more

St Christopher's Hospice; Brighton; On-site; GBP 32,000 - 42,000; Full time

Job summary

St Christopher’s Hospice is seeking a Store Manager to lead one of its high street stores in the South East region. The role covers stock control, staff supervision, compliance, cash handling, and daily governance.

You will drive a fast-paced retail operation, ensuring excellent customer service and achievement of targets. You will report to the Area Manager and oversee a team of volunteers as well as paid staff, delivering strong commercial decisions and maintaining high standards of health and

Qualifications

• Experience in a busy hands-on environment with pace and delivery.
• Supervisory or management experience overseeing a team, including training and performance management.
• Customer-facing experience with delivering excellent service.
• Experience working to targets and KPIs and making commercial decisions.

Responsibilities

• Oversee stock, staff and compliance for a busy high street store.
• Open and close the store and manage cash handling and health & safety compliance.
• Lead and supervise paid staff and volunteers, creating a welcoming environment.
• Drive stock journey activities from sorting and pricing to display and sales.
• Report to the Area Manager and ensure store meets targets and standards.

Skills

Leadership

People management

Customer service

KPI tracking

Job description

Do you have a passion for quality retailing, being part of your local community, and want to be a part of the sustainable fashion movement?

If this sounds like you, come and join the trading team at St Christopher’s where you will be working in one of our 20+ high street stores across South East London.

Job Title: Store Manager

Employment Terms: Permanent, 36 hours per week, Monday - Sunday based on a 7-day rota.

You’ll be responsible for running one of our successful and fast-paced high street stores, overseeing all areas including stock, staff, and compliance. You’ll take accountability for the success of the store and will report into an Area Manager. You’ll be responsible for opening and closing, as well as all compliance matters including health and safety and cash handling.

You’ll be managing all areas of our stock journey, from sorting, pricing, and displaying donations to making a sale. Expect a varied role where no two days are the same and you see items you’ve never seen before every day. You’ll be making sure all these steps are undertaken in the most effective possible way to meet the demands of the store.

This is a management position and includes supervising Assistant Management and a team of extraordinary volunteers. They are all critical to success and it’ll be your job to create a welcoming environment for everyone while still getting the job done.

Who are we Looking For?

You’ll have excellent experience in a busy, hands-on environment where you are used to getting things done at pace

You’ll have demonstrable experience in a supervisory or management position overseeing a team of people, including training and managing performance

You’ll have experience in a customer facing environment where you’ve delivered great customer service throughout your working day

You’ll have experience working to targets and KPI’s, making commercial decisions to meet them

Retail experience is desirable but not essential

You’ll have great people skills and the ability to lead and supervise paid and voluntary staff

You should have the ability to problem solve and work under pressure while being self-motivated and driven

Who are we?

We are proud to offer world class palliative and end of life care to everyone who needs it, whenever or wherever that may be. We are also here for the people closest to you, as we often say, we’re more than just a hospice. We are proud of our community programmes that offer practical, emotional and spiritual support to over 7,500 people in the local area, most of whom we will help to continue living at home.

Being part of the retail and trading arm of the Hospice means raising vital funds to support this mission.

Closing Date: 18th October 2026

In the event we receive a high amount of applications, we reserve the right to close the job earlier than the initial closing date.

St Christopher’s is committed to equality, diversity and inclusion.

We welcome applications from all backgrounds and identities and actively encourage applications from candidates from underrepresented groups.

Reasonable adjustments are available at any stage of the recruitment process.