Store Manager Opportunity – Wickford

St Luke's Hospice (Basildon); Wickford; On-site; GBP 23,000 - 32,000; Full time

Job summary

St Luke’s Hospice Wickford is seeking a Store Manager to lead our charity shop, drive sales, and champion compassionate community engagement. You will recruit and develop staff and volunteers, ensure excellent customer service, manage stock, cash handling, and promotional activity, while upholding our values of dignity and inclusion.

The role offers full-time hours with regular weekend work, in our Wickford store, and potential travel to support events.

Qualifications

• Experience in a retail management or supervisory role.
• Strong leadership and mentoring abilities.
• Proven customer service excellence and engaging store environment.
• Experience handling cash and reconciling takings accurately.
• Confidence using IT systems including POS and basic reporting.
• Commitment to charity retail values and community focus.

Responsibilities

• Take overall responsibility for day-to-day shop management, ensuring high customer service, presentation, and safety.
• Recruit, train, and motivate staff and volunteers in a diverse environment.
• Develop and implement merchandising, pricing, and promotions to maximise sales.
• Manage stock processes including donations, rotation, pricing and displays.
• Foster relationships with donors, customers and the local community.

Skills

Retail management

Leadership

Customer service

Cash handling

IT systems

Tools

POS systems

Job description

Store Manager Opportunity – Charity Retail, Wickford

This is a unique opportunity for a proactive and dynamic individual to join St Luke’s Hospice as Store Manager in our Wickford store. You will play an essential role in driving retail success, progressing our hospice’s mission, and fostering a welcoming environment that reflects our values of care, dignity, and inclusion. If you have a flair for retail management, creative merchandising, and building strong community relationships, we encourage your application.

Main Responsibilities

• Take overall responsibility for the day-to-day management of the shop, ensuring high standards of customer service, presentation, and safety at all times.
• Recruit, train, and motivate a diverse team of staff and volunteers, creating a positive and inclusive working atmosphere.
• Develop and implement creative merchandising, pricing, and promotional initiatives to maximise sales and meet commercial targets.
• Manage stock processes including sorting donations, rotation, pricing, and effective display to drive footfall and income.
• Foster excellent local relationships with donors, customers, and the wider community to promote St Luke’s Hospice and increase engagement.
• Ensure compliance with all hospice policies, health and safety regulations, and relevant retail guidelines.
• Monitor sales, manage cash handling, and maintain accurate financial records in line with organisational standards.
• Champion a culture of dignity, sustainability, and respect in all aspects of store operations.

Essential Skills and Experience

• Previous experience in a retail management or supervisory role, preferably in a charity, non-profit, or community-focused setting.
• Strong leadership, mentoring, and organisational skills with a track record of supporting and developing teams.
• Demonstrable ability to deliver excellent customer service and create an engaging store environment.
• Experience of handling cash and reconciling takings with accuracy and integrity.
• Confidence using IT systems, including electronic point of sale and basic reporting.
• Commitment to the values, principles, and community focus of St Luke’s Hospice.

Desirable Experience

• Previous experience working with volunteers or coordinating community events.
• Knowledge of charity retail sector trends, sustainability practices, and Gift Aid processes.
• Comfortable using creative approaches to merchandising, community outreach, or local promotions.

Personal Qualities

• Positive, enthusiastic, and solution-focused, with a genuine passion for making a social impact.
• Flexible, adaptable, and calm under pressure, able to work effectively both independently and collaboratively.
• Committed to upholding diversity, equality, and inclusion across all aspects of store work and team engagement.
• Alignment with the mission, values, and vision of St Luke’s Hospice.

Salary, Hours, and Store Location

Salary:£27,000 per year
Contract:Full time, including regular weekend working
Location:St Luke’s Hospice Store, Wickford, with potential travel to other local stores and events

Who we are:

St Luke’s Hospice is known for its outstanding community presence and dedication to holistic care. Our retail network provides vital income to support our compassionate palliative and end of life care services. We are passionate about making a positive difference for individuals and families living with complex, life-limiting illnesses.

Diversity, Equity, and Inclusion at St Luke’s Hospice

St Luke’s Hospice is committed to fostering a welcoming, fair, and inclusive workplace. We warmly welcome applications from candidates of all genders, backgrounds, and identities. If you require adjustments at any stage of the recruitment process, please let us know. All applications will be considered equally, based on merit, values, and potential to contribute to our mission.