Mobile Phone Repair Technician - Southhampton

iSmash UK Trading Limited; Southampton; On-site; GBP 27,000 - 28,000; Full time

Benefits offered by this job

Personalised career development

Company pension

Annual awards

Relocation support

Job summary

iSmash UK Trading Limited is seeking a Mobile Phone Repair Technician for Southampton. The role involves repairing smartphones and tablets, including screen and battery replacements, while delivering excellent customer service in a busy retail setting. You’ll diagnose issues, advise customers on options, and maintain a clean, safe workspace.

40 hours per week with commission opportunities. Experience with Apple, Samsung or Google devices is preferred.

Qualifications

• Proven experience repairing smartphones and tablets, particularly brands such as Apple, Samsung and Google.

Responsibilities

• You will play a key role in delivering high-quality repairs and excellent customer experiences.
• Repair smartphones and tablets, including screen replacements, battery replacements, camera repairs, charging issues and other common faults.
• Diagnose and troubleshoot device issues using your technical judgement.
• Provide clear advice and guidance to customers on repair options and solutions.
• Recommend suitable accessories and protection products.
• Maintain a clean, organised and safe workspace.
• Follow repair standards and safety guidelines at all times.

Job description

Mobile Phone Repair Technician £27,109.31 - £27,325.83 + Commission Location: Southampton - New Store Opening Soon Hours: 40 hours per week Overview of Position Experience with gadgets, repairs, and helping people out? At iSmash, we rescue customers from the panic of shattered screens, dead batteries, charging issues and much more. We understand how frustrating it feels when your device stops working. That’s why we connect with our customers on a personal level, put them at ease, and provide fast, reliable repairs that get them back online quickly. We’re looking for someone who is customer focused, hands‑on, and confident working with smartphones, tablets and mobile devices in a fast‑paced retail environment. This role suits someone who enjoys technology, has a strong eye for detail, and is comfortable carrying out high‑quality device repairs while delivering great customer service. This role reports to the In‑Store Manager.

What will be my duties and responsibilities in this job?

• You will play a key role in delivering high‑quality repairs and excellent customer experiences.
• Repair smartphones and tablets, including screen replacements, battery replacements, camera repairs, charging issues and other common faults.
• Diagnose and troubleshoot device issues using your technical judgement.
• Provide clear advice and guidance to customers on repair options and solutions.
• Recommend suitable accessories and protection products.
• Maintain a clean, organised and safe workspace.
• Follow repair standards and safety guidelines at all times.

What are the requirements needed for this position?

• Proven experience repairing smartphones and tablets, particularly brands such as Apple, Samsung and Google.
• Strong customer service skills with confidence speaking directly to customers.
• High attention to detail when handling devices, tools and small components.
• A genuine interest in mobile technology, gadgets and repairs.
• Ability to work in a fast‑paced retail environment.

What other skills/experience would be helpful to have?

• Previous experience in a retail or customer‑facing environment.
• Experience recommending products or upselling accessories.
• A willingness to learn and develop new repair techniques.
• A proactive attitude and ability to work both independently and as part of a team.

Benefits

• Personalised career development and ongoing training opportunities.
• Company pension and increasing holiday allowance with service 21 days’ holiday plus 8 bank holidays (pro rata for part‑time employees).
• Opportunity for relocation support where applicable.
• A supportive, fun culture with recognition and annual awards.

About iSmash

iSmash is the place to go for fast, reliable repairs of smartphones, tablets and computers. We also offer a wide range of mobile accessories and refurbished devices. At iSmash and Assurant, we value diversity and inclusion. We are committed to creating a workplace where everyone feels respected and supported.

What’s the culture like at Assurant?

Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 14 countries and awarded the Fortune America’s Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.

Company Overview

Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender‑placed insurance products, and other specialty products.

AI and Biometric Usage

Assurant supports the responsible use of Artificial Intelligence (AI), but we want to know the real you. Visit our AI Usage Guidelines page to understand what we expect from applicants regarding their use of AI during the application process. Since we would like to know the real you, we require that all of our virtual interviews be conducted on video. Employment is contingent upon completion of a required identity verification process, which may include biometric technology, where permitted by applicable law and subject to applicable notice and consent requirements. See our Privacy Notice to learn about Assurant’s privacy practices, including our use of AI-enabled technology, automated decision making, and biometric information.

iSmash History

iSmash, the UK's leading tech repair brand, was founded in 2013 with a simple mission: to provide fast, reliable, and high‑quality repair services for the technology that's become essential to our connected lives. Entrepreneur Julian Shovlin saw a need for convenient, expert repairs, and iSmash quickly grew to 38 locations, earning authorised partnerships with industry leaders like Samsung and Google, and becoming an Independent Repair Provider for Apple. At iSmash, expert technicians offer same‑day repairs for smartphones, tablets, and laptops, often completing them within 30 minutes. This commitment to speed and quality, backed by lifetime warranties, has earned the trust of over 1.6 million customers. In April 2024, iSmash became part of the Assurant family. This exciting move allows us to expand our support of the connected world, offering our customers even greater convenience and value through an extended network of repair locations and a shared dedication to exceptional service. Just as Assurant is committed to helping people thrive in a connected world, iSmash is dedicated to keeping those connections running smoothly. Together, we're making technology more accessible and reliable for everyone.