Store Manager - Belfast

GymPlusCoffee; Belfast City District; On-site; GBP 30,000 - 42,000; Full time

Job summary

Gym+Coffee in Belfast is seeking an ambitious Retail Manager to lead store performance, sales growth and customer experience. The role requires driving profitability, team development and brand alignment across daily operations.

You will manage store schedules, onboarding, training and performance reviews while maintaining stock availability, visual standards and safe working conditions in a fast-paced environment.

Qualifications

• An experienced and confident retail leader.
• Commercially focused and motivated by achieving sales targets.
• Passionate about customer experience and maintaining composure under pressure.
• Natural team motivator who develops their team.
• Organised, proactive and solutions-focused with the ability to manage multiple priorities.
• Flexible and available to work Monday to Sunday.

Responsibilities

• Support and drive the store business strategy through strong teamwork within store and across the wider business.
• Empower team members to take initiative, solve problems and identify opportunities for development.
• Communicate information effectively to all parties.
• Support Senior Management by embracing change and ensuring effective execution of initiatives.
• Build and maintain a strong customer experience culture within the store.
• Assist in hiring, onboarding, training, and developing of new team members.
• Identify training needs and opportunities for people to fulfil their potential.
• Provide feedback on performance through probation and reviews.
• Encourage and recognise outstanding team performance to increase motivation.
• Take ownership of store's commercial performance and communicate daily sales targets and results.
• Identify risks and opportunities and develop solutions with Senior Management.
• Monitor competitor activity and provide feedback.
• Maximise stock availability through effective replenishment and analyze trade reports.
• Be a strong ambassador for the Gym+Coffee brand and deliver excellent customer service.
• Achieve individual and store sales targets through upselling and add-on sales.
• Manage store schedules, track annual leave, and ensure payroll accuracy.
• Ensure store operations align with brand expectations and company practice.
• Maintain a safe working environment per H&S guidelines and report issues promptly.
• Promote and deliver excellence in visual standards and reconcile store banking daily.
• Maintain stock room and store office practices; minimize stock loss and comply with delivery procedures.

Job description

Gym+Coffee is looking for an ambitious, energetic and commercially driven Retail Manager to join our team in Belfast.

This is a fantastic opportunity for an experienced retail leader who wants to play a key role in driving sales, profitability, team performance and brand experience, while creating a store environment that reflects the values and energy of Gym+Coffee. Candidate must be flexible Monday to Sunday.

What you will be Responsible for

Store Management:

• Support and drive the store business strategy through strong teamwork within store and across the wider business
• Empower team members to take initiative, solve problems and identify opportunities for development.
• Communicate information effectively to all parties, using appropriate language.
• Support Senior Management by embracing change in a positive and enthusiastic manner, ensuring effective execution of initiatives
• Build and maintain a strong unique customer experience culture within the store.

People Management:

• Assist in the hiring, onboarding, training, and developing of new team members.
• Identify the training & development needs of your team, and seek opportunities for people to fulfil their potential.
• Provide feedback on an employee’s performance through probation and the performance review cycle.
• Encourage and recognise outstanding team performance to increase team motivation and store morale.

Commercial Awareness:

• Take ownership of your store's commercial performance and understand the key drivers behind it.
• Communicate daily sales targets and results, ensuring the whole team understands how they contribute.
• Identify risks and opportunities and work with Senior Management to develop solutions.
• Monitor competitor activity and provide relevant feedback.
• Maximise stock availability through effective replenishment.
• Complete and analyse trade reports to support commercial decision-making.

Brand Experience:

• Be a strong ambassador for the Gym+Coffee brand.
• Deliver excellent customer service by understanding and meeting customer needs.
• Achieve individual and store sales targets through upselling and add-on sales.

Operations Management:

• Manage store schedules and monitor team annual leave, ensure employee timecards are accurate and approved for payroll.
• Support the Senior Management to ensure store operations are in line with brand expectations and company practice
• Ensure the store is a safe working environment by adhering to company H&S guidelines reporting and following up maintenance issues promptly
• Promote and deliver excellence in visual standards in-line with company guidelines and expectations
• Ensure all store banking and administration is reconciled each day in line with company procedures

Stock Management:

• Maintain best practice across the stock room and store office to ensure that all stock and administration is in line with company guidelines.
• Comply with company policies regarding receipt of deliveries ensuring they are dealt with within in a timely manner, minimising any stock loss impact on the store/business
• Protect stock and other company assets through promoting awareness of loss prevention within the team and through store compliance with security procedures.

WHAT WE'RE LOOKING FOR

• An experienced and confident retail leader who is passionate about the Gym+Coffee brand.
• Commercially focused and motivated by achieving sales targets.
• Passionate about customer experience with the ability to remain positive and composed under pressure
• A natural team motivator who leads by example and is focused on developing their team.
• Organised, proactive and solutions-focused, who is comfortable managing multiple priorities in a fast-paced environment.
• Flexible and available to work Monday to Sunday