Senior Retail Stores Supervisor

Norwich City FC; Norwich; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Matchday ticket

Annual leave 25 days

Pension scheme

CPD opportunities

Working Groups

Wellbeing support

Job summary

Norwich City Football Club is seeking an experienced Senior Retail Stores Supervisor to join The Retail Stores team on a fixed term contract for 9 months. The role focuses on delivering outstanding customer service, leading a team and ensuring store procedures are followed.

You will manage stock, merchandising, and promotions, while supporting matchday operations and upholding the club's values of Growth, Integrity, Belonging, Resilience, Pride and Commitment. Competitive benefits are offered.

Qualifications

• Experience leading a retail team in a fast-paced environment.
• Strong customer service and communication skills.
• Ability to work matchdays and flexible hours.

Responsibilities

• Deliver exceptional customer service in a fast-paced retail environment.
• Take responsibility for opening and closing the store, ensuring procedures are completed accurately and securely.
• Lead and motivate the team to achieve sales targets through effective selling techniques and promotions.
• Maintain high standards of visual merchandising, store presentation, and housekeeping.
• Supervise, coach, and support a large team of retail assistants, fostering a positive, high-performing culture.
• Manage stock control processes, including deliveries, replenishment, inventory accuracy, stock rotation and loss prevention.
• Resolve customer queries and complaints professionally and efficiently, ensuring positive outcomes.
• Be available to work matchdays as required, supporting a safe and exceptional experience for supporters.
• Act in a manner that supports the Club's Values of Growth, Integrity, Belonging, Resilience, Pride, and Commitment.

Job description

An exciting opportunity has arisen for an experienced candidate to join The Retail Stores team at Norwich City Football Club in the role of Senor Retail Stores Supervisor, on afixed term contract for 9 months. This is an excellent role for someone who is passionate about customer service.

Key tasks/responsibilities include, but are not limited to:

• Deliver exceptional customer service in a fast-paced retail environment.
• Take responsibility for the opening and closing of the store, ensuring all operational procedures are completed accurately and securely.
• Lead and motivate the team to achieve sales targets through effective selling techniques, product knowledge, upselling opportunities, and promotion of key campaigns and offers.
• Maintain high standards of visual merchandising, store presentation, and housekeeping to create an attractive shopping environment.
• Supervise, coach, and support a large team of retail assistants, fostering a positive and high-performing culture.
• Manage stock control processes, including deliveries, replenishment, inventory accuracy, stock rotation, and loss prevention.
• Resolve customer queries and complaints professionally and efficiently, ensuring positive outcomes and high levels of customer satisfaction.
• Be available to work matchdays as required, supporting the delivery of a safe, efficient, and exceptional experience for supporters and visitors.
• Act in a manor that supports the Club's Values of Growth, Integrity, Belonging, Resilience, Pride, and Commitment, demonstrating these behaviours in all aspects of the role.

Successful candidates will benefit from a comprehensive range of club benefits. This includes (but is not limited to):

• Complimentary matchday ticket for home fixtures
• 25 days annual leave + bank holidays
• Enhanced family friendly leave policies
• Pension Scheme with Royal London
• Enhanced CPD opportunities and structured professional development pathways.
• The opportunity to get involved in wider club initiatives through a variety of Working Groups.
• A range of wellbeing support, including 24/7 access to a GP for employees and their dependents, as well as access to gyms and exercise classes at both Carrow Road & Avant Training Centre.