Store Manager

Card Factory; Norwich; On-site; GBP 25,000 - 32,000; Full time

Job summary

Card Factory in Norwich is seeking a Store Manager to lead a busy store, build a high-performing team, set direction, and create a thriving workplace where colleagues grow and customers feel valued.

You will hire, coach, merchandise, manage payroll, and collaborate with District/Regional Managers to drive growth and celebrate success. The role requires leadership, strong communication, a customer-first mindset, and calm adaptability.

Qualifications

• Leadership experience
• Inspiring presence and ability to lead by example
• People-first mindset and ability to coach others
• Strong communication skills and ability to bring people together
• Tech-savvy and comfortable using store systems
• Calm and adaptable under pressure

Responsibilities

• Lead day-to-day store operations and build a brilliant team
• Set clear direction and create a workplace where people thrive
• Hire, coach, merchandize and manage payroll
• Take ownership and drive store performance
• Collaborate with District and Regional Managers to grow and improve

Skills

Leadership

Coaching

Communication

Customer focus

Data-driven

Tech-savvy

Tools

POS systems

Job description

Lead the way at cardfactory, where special moments come to life.

As a Store Manager, you’ll be at the heart of it all — guiding a team, shaping a positive culture, and creating a space where people feel supported, valued, and inspired.

You’ll coach, motivate, and celebrate wins — big and small. With a customer-first mindset, you’ll bring energy and confidence to every decision, using data to keep things on track and moving forward.

What You’ll Be Getting Up To:

You’ll take the lead day to day — building a brilliant team, setting clear direction, and creating a workplace where people thrive. From hiring and coaching to merchandising and payroll, you’ll take ownership and make things happen.

You’ll also work closely with your District and Regional Managers, always looking for ways to grow, improve, and celebrate success.

What We’re Looking For:

• Leadership experience - You’ve led teams and know how to bring out their best.
• Inspiring presence - You lead by example and build a high-performing culture.
• People-first mindset - You coach, support, and help others grow.
• Strong communicator - You listen, speak clearly, and bring people together.
• Tech-savvy - Comfortable using systems to support daily tasks.
• Calm and adaptable - You stay focused and flexible under pressure.

Why Join Us?

At cardfactory, leadership is about more than just managing a store. We’ll support you with the tools, training, and opportunities to grow your career — because when you grow, we grow too.

No agencies, please.