Store Manager

HOLLAND AND BARRETT; Hertford; On-site; GBP 25,000 - 30,000; Full time

Job summary

A wellness retail company in Hertford is seeking a Store Manager to lead a high-performing team and enhance customer experience. The role involves driving commercial success and maintaining operational standards. The ideal candidate should have leadership experience in retail, a commercial focus, and a passion for health and wellness. This position offers a competitive salary up to £29,500 per annum and benefits including performance bonuses, annual leave, and discounts.

Benefits

Monthly Performance Bonus

Up to 28-days Annual Leave

25% discount in store and online

Life Assurance

Exclusive discounts on well-known brands

Access to 'Wellhub' with gyms, studios and wellbeing apps

Free 24/7 confidential support

Qualifications

• Proven leadership experience in a retail environment.
• Strong understanding of financial performance.
• Passion for health and wellness.

Responsibilities

• Lead and develop a high-performing store team.
• Drive commercial success through effective management.
• Maintain strong stock accuracy and presentation standards.

Skills

Leadership

Communication

Analytical skills

Customer service

Commercial awareness

Team development

Job description

Job Type: Permanent

Store Location: Birchley Green, Hertford

Working Pattern: 38.75 hours per week

Salary: Up to £29,500 per annum (depending on experience)

Do you thrive on leading teams to success? Are you passionate about health, wellbeing, and delivering an exceptional customer experience? Looking for an opportunity where your leadership drives real impact? At Holland & Barrett, our Retail Store Managers are at the heart of our mission, empowering teams, engaging customers, and shaping healthier communities every day.

What you'll do:

• Lead and develop a high-performing store team, driving engagement, motivation, and results.
• Recruit, coach, and retain talent to build a culture of learning and performance.
• Create a customer-first environment that delivers an exceptional experience every time.
• Drive commercial success through effective management of sales, profit and loss, and store operations.
• Maintain strong stock accuracy, availability, and visual presentation standards.
• Ensure compliance with company policies, operational standards, and health & safety requirements.
• Execute marketing, promotions, and planograms with precision and consistency.
• Champion the use of technology to enhance both team performance and customer experience.
• Collaborate with your Regional Manager and peers to share best practice and deliver regional success.
• Complete our Qualified to Advise training, so you can support customers with trusted expertise.

Who you are:

• A proven leader with experience managing teams and store operations in a retail environment.
• Commercially focused with a strong understanding of financial performance and business drivers.
• A confident communicator who leads with integrity and brings out the best in others.
• Analytical and solutions-oriented, with the ability to make data-driven decisions.
• Passionate about health, wellness, and developing your team to become trusted experts.
• Adaptable and organised, able to balance priorities in a fast-paced environment.

What we offer:

• Monthly Performance Bonus
• Up to 28-days Annual Leave
• 25% discount in store and online (plus free delivery)
• £/€50 Annual Product Allowance
• Life Assurance
• Exclusive discounts on well-known brands
• Access to 'Wellhub' with gyms, studios and wellbeing apps
• Free 24/7 confidential support through our Employee Assistance Programme
• And so much more to support your personal and professional wellbeing

Holland & Barrett is an equal opportunity employer. We welcome diverse perspectives and are committed to creating an inclusive environment for all colleagues. We understand that when our colleagues are listened to, respected and valued for who they are, we build an organisation with belonging at its heart - making health and wellness a way of life for everyone.

Ready to lead with purpose and grow your career in wellness? Apply today to become a Store Manager at Holland & Barrett, where your leadership helps shape a healthier future for all.

Vacancies may close once sufficient applications are received, please apply as soon as possible to avoid disappointment.

We do things a little differently at H&B and offer all applicants an online interview designed to help you put your best foot forward. This process is backed by AI but managed by humans.