Assistant Shop Manager - Gloucester Road

Royal Trinity Hospice; Greater London; On-site; GBP 1,378,000 - 1,929,000; Part time

Benefits offered by this job

27 days annual leave (increasing to 29

7.5% employer pension

Occupational maternity/paternity pay

Cycle to work scheme

Interest-free season ticket loans

Eyesight tests & contribution towards眼

Store discount 25%

Life assurance

Gala dinners and events

Donated tickets and prizes ballots

Job summary

Royal Trinity Hospice on Gloucester Road is seeking an Assistant Manager for our charity shop to drive sales from donated items, manage stock and shop floor, merchandise and create visual displays, engage with campaigns and deliver excellent customer service while promoting the hospice.

As the oldest hospice in the UK, we provide end-of-life care and support to patients and families across London, funded by charity shops like this one.

Qualifications

• Experience in a fast-paced, customer-focused environment.
• Experience dealing with the public face to face and over the telephone.
• A passion for fashion and sustainability.
• Good literacy and numeracy skills.
• Excellent communication and customer service skills.

Responsibilities

• Drive sales from donated goods and merchandise the shop effectively.
• Manage stockroom and shop floor and create compelling visual displays.
• Engage with retail campaigns and promote the hospice to customers.

Skills

Customer service

Public interaction

Fashion & sustainability

Literacy

Numeracy

Communication

Job description

Hours: 37.5 hours per week (part time hours)

Location: Gloucester Road

How would you like to be part of a team whose ambition is to become "London's answer to sustainable fashion" whilst also making a difference to the lives of those facing life-limiting illness in the community?

As an Assistant Manager at one of our charity shops you will play a key role in supporting the vital funding needed to support the free care provided by Royal Trinity Hospice. As the oldest hospice in the UK, we provide compassionate end of life care and support to patients and their families across seven London boroughs.

If you can drive sales from donated goods, manage the stockroom and shop floor, merchandise and create visual displays, engage with retail campaigns, provide fantastic customer service and promote the hospice, this could be the perfect fit for you.

Skills and experience

• Experience of working in a fast-paced customer focussed environment
• Experience of dealing with the public face to face and over the telephone
• Have a passion for fashion and sustainability
• Good literacy and numeracy skills
• Excellent communication and customer service skills

Benefits of working at Trinity

• A generous 27 days annual leave increasing to 29 after 5 years and 33 days after 10 years, plus bank holidays (any bank holidays worked will be given back in lieu)
• A pension scheme is offered with employer contributions of up to 7.5%
• Occupational maternity, paternity, shared parental and adoption pay enhanced above the statutory minimum
• Cycle to work scheme and interest-free season ticket loans available
• Free eyesight tests for DSE users and a contribution towards the cost of glasses
• 25% store discount in Trinity shops
• Life assurance cover
• Lots of opportunities to attend exciting and high-profile events e.g. a staff lottery to attend our regular biannual Gala dinner; participating in Royal visits, and the annual summer garden party
• Regular ballots for donated free tickets and prizes

Royal Trinity Hospice is committed to promoting equal opportunities in employment. Everyone at Trinity is treated fairly with dignity and respect irrespective of age, gender, gender identity, sexual orientation, marital status, civil partnership status, disability, nationality, race, religion or belief.We pride ourselves on being an inclusive organisation that encourages and supports fairness, respect, equality, diversity, inclusion and engagement (FREDIE) in all its forms.

We encourage and welcome applications from people of all backgrounds.