Store Manager

Toolstation Ltd; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading retail company in Greater London seeks a Store Manager to oversee branch operations. This role involves providing excellent customer service while leading and motivating a team to deliver high sales. You'll manage daily tasks such as staff development, stock management, and ensuring a positive work environment. Ideal candidates will have experience in retail, strong leadership skills, and a passion for customer satisfaction. Opportunities for career growth within the company are available.

Benefits

Training and development opportunities

Company pension scheme

Life assurance

Bonus scheme

Cycle to work program

20% discounts across Travis Perkins companies

Discounts at over 1000 retailers

Qualifications

• Track record of developing high performing and engaged retail teams.
• Dedication to leading a team for delivering sales through customer service.
• Willingness to work hands-on and develop future leaders.

Responsibilities

• Deliver outstanding service and create a great customer experience.
• Lead the team and support their growth and development.
• Manage day-to-day operations, including stock and deliveries.

Skills

Team leadership

Customer service

Sales

Motivation

Flexibility

Communication

Problem-solving

Job description

Overview

What you'll do at Toolstation: we’re interested in developing your talents so you can grow with our business and become one of our leaders of tomorrow.

Delivering an outstanding customer proposition. This isn’t your average retail role. It’s more than a Store Manager job: you’ll manage the Branch, but you’ll also be serving customers, checking deliveries, picking items from the warehouse and stocking shelves. It can be hot in the summer and cold in the winter, but if you take real pride in leading and motivating a team to achieve great things, our customers will notice and appreciate it.

Responsibilities

• Day-to-day: Delivering great service by ensuring your team provides a great customer experience and delivering sales through service.
• Mucking in: Helping the team get the job done, checking and unpacking deliveries, opening and closing the branch, stocking shelves, cleaning the branch and putting orders together.
• Inspiring: Encouraging a positive mindset, building a culture of feedback, praise and recognition.
• Asking questions and building relationships: Ensuring your team gets the development they need, supporting future business growth and succession, and making sure customers leave the branch with everything they need for the job.
• Leading: From the front, coaching, motivating and engaging your team to create a great place to work where engagement is key.
• Building a fun working environment: Maintaining product availability and high branch standards, while making sure the branch is somewhere everyone loves coming to work.

What you'll bring

• Knowledge: Pride in your track record of developing high performing and engaged retail teams.
• Hard work and passion: Dedication to leading a team to deliver sales through superb customer service and amazing results.
• A love of teamwork: Willingness to muck in, get hands dirty, and develop future leaders.
• Customer focus: Keeping the customer at the heart of everything you do.
• Resilience: Relentless determination to achieve results while coaching your team to deliver.
• Flexibility: Be there when your team needs you, understand priorities and plan effectively.
• Yourself: Bring your whole self to work and let your personality shine.

What you'll get

You’ll have opportunities to be yourself and bring your personality and potential to work, with opportunities to progress within retail—whether up the ladder, across the business or into another role in the Travis Perkins Group. You’ll receive training and development, including access to Toolstation Academy programmes. You’ll also enjoy benefits such as holidays and a company pension scheme, life assurance, a bonus scheme, cycle to work, save and buy as you earn, 20% discounts across Travis Perkins companies, financial education and support, recognition awards and discounts at over 1000 retailers.

About Toolstation

Toolstation is one of Britain’s fastest growing multi-channel retailers of tools, accessories and building supplies and an integral part of Travis Perkins plc. Our store expansion programme and the size and diversity of our Group create opportunities for ambitious people who want to grow with us.

To apply

Caught your interest? Want to know more? Take a look at www.toolstationjobs.com or simply hit apply.

Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief or disability.