Store Manager

Vision Express; Ealing; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Performance bonus

Eyewear discounts

Family & friends discounts

Free eye tests

Wellbeing support

Holiday entitlement

Job summary

David Clulow is seeking a proactive Store Manager to lead a premium optical retail team. You will inspire staff, drive sales performance and uphold top-tier service standards across the store, while remaining hands-on with customers and colleagues on the shop floor.

The role emphasises coaching, emotional intelligence and a customer-centric approach to maintain the brand’s luxury service. It offers career progression within a respected premium optical brand.

Qualifications

• Previous retail management experience is preferred, optical experience is a plus but not essential.
• You are a confident, people-focused leader with strong emotional intelligence.
• You are customer-obsessed, commercially aware and calm under pressure.

Responsibilities

• Lead, inspire and develop the store team to deliver premium customer service.
• Drive store performance through strong leadership, coaching and engagement.
• Maintain exceptional standards across service, store presentation and operations.
• Be hands-on on the shop floor, leading from the front with customers and colleagues.
• Manage resources, sales performance and continuous store improvement.

Skills

Leadership

Coaching

Customer service

Emotional intelligence

Commercial awareness

Calm under pressure

Premium retail

Job description

Lead with confidence. Deliver exceptional service.

At David Clulow, eye care is personal, stylish and meticulous. Since 1962, we’ve built an enviable reputation for premium optical care, contemporary designer eyewear and exceptional customer service. Our customers come to us not just to see better - but to look and feel their best. With over 40 stores across the UK, alongside prestigious concessions in Harrods, Selfridges and leading department stores, David Clulow is a destination for discerning customers who value expertise, quality and style.

What you’ll do

• Lead, inspire and develop your team to deliver premium customer service.
• Drive store performance through strong leadership, coaching and engagement.
• Maintain exceptional standards across service, store presentation and operations.
• Be hands-on on the shop floor, leading from the front with customers and colleagues.
• Manage resources, sales performance and continuous store improvement.

What you’ll get

• Competitive salary with performance-related bonus.
• Free or discounted eyewear from leading luxury designer brands.
• Family & friends discounts and free eye tests.
• Generous holiday entitlement and wellbeing support.
• The opportunity to build a long-term career with a respected premium optical brand.

What we’re looking for

• Previous retail management experience (optical experience beneficial but not essential).
• A confident, people-focused leader with strong emotional intelligence.
• Customer-obsessed, commercially aware and calm under pressure.
• Passion for service excellence, coaching teams and premium retail.