Retail Optical Assistant

Vision Express; Greater London; On-site; GBP 22,000 - 31,000; Full time

Benefits offered by this job

Staff discounts

Eye tests

OneSight Foundation

Job summary

David Clulow Opticians is seeking an Optical Assistant in London to deliver premium service in a luxury retail setting. You will welcome customers, guide them through designer frames, assist with fittings, and support eye-care processes using high-end testing technologies.

No optical experience is required; pride, polish and an interest in fashion are essential. The role offers development, staff discounts, eye tests, and a OneSight Foundation initiative.

Qualifications

• Strong customer service and communication skills.
• A genuine interest in fashion and luxury eyewear.
• A proactive team player with attention to detail.

Responsibilities

• Deliver an exceptional customer experience – welcome customers and guide them through designer frames.
• Support fittings and adjustments – learn to fit and care for luxury eyewear.
• Assist in high-quality eye care – support pre-screening and optical processes.
• Maintain impeccable standards – support daily store operations and visual standards.

Skills

Customer service

Communication

Team player

Fashion interest

Tools

POS system

Merchandising tools

Job description

At David Clulow Opticians, eye care is personal, stylish and meticulous. Since 1962, we’ve built an enviable reputation for premium optical care, contemporary designer eyewear and exceptional customer service. Our customers come to us not just to see better - but to look and feel their best. With over 40 stores across the UK, alongside prestigious concessions in Harrods, Selfridges and leading department stores, David Clulow is a destination for discerning customers who value expertise, quality and style.

What you'll do

This is a hands-on, people-focused role where premium service really matters:

• Deliver an exceptional customer experience – welcome customers, understand their needs and guide them through our carefully curated selection of designer frames and lenses.
• Support fittings and adjustments – learn how to fit, adjust and care for luxury eyewear, ensuring every customer leaves perfectly satisfied.
• Assist in high-quality eye care – support pre-screening and optical processes using advanced testing technologies.
• Maintain impeccable standards – support daily store operations, visual standards and administration in a refined retail environment.

What you'll get

At David Clulow Opticians, quality applies to how we treat our people too:

• £350 towards frames or designer sunglasses, with unlimited spend on lenses.
• Ongoing development and training in optical knowledge, luxury service and eyewear styling.
• Family & friends discounts + free eye tests.
• The chance to change lives through the OneSight Foundation.

Earn More at David Clulow Opticians

Earn monthly bonuses on top of your salary.
Full-time Optical Assistants meeting targets can earn £85-£520/month bonus - with uncapped potential for high performers. Your performance matters - and it pays off.

What we're looking for

We'll teach you the optical - you bring the polish and people skills:

• A confident, warm communicator who enjoys helping customers make considered choices.
• A calm, professional approach with great attention to detail.
• A genuine interest in fashion, luxury eyewear and customer service.
• A team player who contributes to a welcoming, inclusive and high-performing store environment.
• No optical experience required - just pride in your work and a desire to learn.