Store Supervisor

David Clulow; Glasgow; On-site; GBP 21,000 - 30,000; Full time

Benefits offered by this job

Free eyewear

Monthly bonus up to £350

Family and friends discount

33 days annual leave

Employee Assistance Programme

OneSight EssilorLuxottica Foundation

Progression opportunities

Training and development

Job summary

David Clulow in Glasgow is seeking a Store Supervisor to support day-to-day running, drive sales, and deliver exceptional service in a premium optical brand. Working with the Store Manager and team, you will lead on-floor, handle rosta and store ops, and help create an inclusive, high-performing culture.

Ideal candidates have retail or customer-facing experience, strong communication, and a collaborative mindset.

Qualifications

• Previous retail or customer-facing sales experience
• Strong communication and interpersonal skills
• Natural ability to build rapport and deliver exceptional customer service
• Willingness to learn, develop and take on new responsibilities
• Ability to work collaboratively as part of a team
• Comfort guiding colleagues when required
• Inclusive mindset in a diverse environment
• Customer-focused, proactive, solutions-driven
• Optical retail experience or leadership experience is a plus

Responsibilities

• Support the Store Manager in day-to-day running of the store
• Assist with rota management and store administration
• Lead by example on the shop floor and deliver exceptional service
• Drive sales through product recommendations and conversations
• Motivate and develop colleagues
• Maintain high store standards and presentation
• Take ownership and step up in the manager's absence
• Develop leadership skills within a premium retail environment

Skills

Retail experience

Customer service

Communication skills

Interpersonal skills

Team leadership

Job description

Lead by example. Deliver exceptional service. Build your future.

At David Clulow, eye care is personal, stylish and considered. Since 1962, we’ve built a reputation for premium optical care, contemporary designer eyewear and outstanding customer service. Our customers visit us not just to see better, but to feel confident and look their best.

We’re looking for an ambitious Store Supervisor to join our team. Working closely with the Store Manager and wider store colleagues, this is an excellent opportunity for someone looking to develop their leadership skills whilst gaining exposure to all aspects of retail management.

As a Store Supervisor, you’ll play a key role in supporting the day-to-day running of the store, helping to drive sales performance, deliver exceptional customer service and create a positive environment where colleagues can thrive.

What you'll do

• Support the Store Manager in the day-to-day running of the store
• Assist with store administration, rota management and operational tasks
• Lead by example on the shop floor, delivering exceptional customer service
• Drive sales performance through outstanding customer conversations and product recommendations
• Support, motivate and develop colleagues
• Help create a positive, inclusive and high-performing culture
• Maintain high standards of store presentation and operations
• Take ownership of the store and step up when needed in the manager's absence
• Develop your leadership skills within a premium retail environment

What you'll get

• Free eyewear annually with immediate eligibility
• Monthly bonus potential up to £350 plus uncapped commission
• Family and friends discount of up to 75% with free eye tests
• 33 days annual leave with the option to buy or sell holiday
• Employee Assistance Programme for confidential wellbeing support
• Opportunities to support the OneSight EssilorLuxottica Foundation
• Clear progression opportunities within David Clulow and the wider EssilorLuxottica business
• Ongoing training and development to support your career growth

What we're looking for

• Previous retail or customer-facing sales experience with a passion for delivering results
• A natural ability to build rapport and provide exceptional customer service
• Strong communication and interpersonal skills
• A willingness to learn, develop and take on new responsibilities
• Someone who enjoys working collaboratively as part of a team
• Confidence supporting and guiding colleagues when required
• An inclusive mindset and ability to work within a diverse environment
• Customer-focused, proactive and solutions-driven
• Optical retail experience and/or previous leadership experience would be advantageous but is not essential

Whether you're already working as a Store Supervisor looking for your next challenge, or you're an experienced retail professional ready to take your first step into leadership, this is an excellent opportunity to build your career with a premium optical brand.