Retail Optical Assistant

David Clulow; Cardiff; On-site; GBP 21,000 - 32,000; Full time

Benefits offered by this job

Frame allowance

Family & friends discounts

Free eye tests

OneSight Foundation

Job summary

David Clulow Opticians is seeking an Optical Assistant to deliver exceptional customer experiences, help customers select designer frames and lenses, and assist with fittings and eye care using advanced technology. The role focuses on premium service in a refined retail environment.

You will support daily store operations, maintain visual standards, and benefit from ongoing training in optical knowledge and luxury service.

Qualifications

• No optical experience required; willing to learn.
• Strong interpersonal skills and a warm, confident manner.
• Interest in fashion, luxury eyewear, and customer service.
• Pride in delivering premium service in a retail environment.

Responsibilities

• Deliver an exceptional customer experience - welcome customers, understand their needs and guide them through our curated frames and lenses.
• Support fittings and adjustments - learn to fit, adjust and care for luxury eyewear for customer satisfaction.
• Assist in high-quality eye care - support pre-screening and optical processes using advanced testing technologies.
• Maintain impeccable standards - support daily store operations, visual standards and administration in a refined retail environment.

Skills

Customer service

Communication

Attention to detail

Team player

Job description

At David Clulow Opticians, eye care is personal, stylish and meticulous. Since 1962, we've built an enviable reputation for premium optical care, contemporary designer eyewear and exceptional customer service. Our customers come to us not just to see better - but to look and feel their best. With over 40 stores across the UK, alongside prestigious concessions in Harrods, Selfridges and leading department stores, David Clulow is a destination for discerning customers who value expertise, quality and style.

What you'll do

This is a hands-on, people-focused role where premium service really matters:

• Deliver an exceptional customer experience - welcome customers, understand their needs and guide them through our carefully curated selection of designer frames and lenses.
• Support fittings and adjustments - learn how to fit, adjust and care for luxury eyewear, ensuring every customer leaves perfectly satisfied.
• Assist in high-quality eye care - support pre-screening and optical processes using advanced testing technologies.
• Maintain impeccable standards - support daily store operations, visual standards and administration in a refined retail environment.

What you'll get

At David Clulow Opticians, quality applies to how we treat our people too:

• £350 towards frames or designer sunglasses, with unlimited spend on lenses.
• Ongoing development and training in optical knowledge, luxury service and eyewear styling.
• Family & friends discounts + free eye tests.
• The chance to change lives through the OneSight Foundation.

Earn More at David Clulow Opticians

Earn monthly bonuses on top of your salary. Full-time Optical Assistants meeting targets can earn £85-£520/month bonus - with uncapped potential for high performers. Your performance matters - and it pays off.

What we’re looking for

We'll teach you the optical - you bring the polish and people skills:

• A confident, warm communicator who enjoys helping customers make considered choices.
• A calm, professional approach with great attention to detail.
• A genuine interest in fashion, luxury eyewear and customer service.
• A team player who contributes to a welcoming, inclusive and high-performing store environment.
• No optical experience required - just pride in your work and a desire to learn.