Store Manager

David Clulow; Ealing; On-site; GBP 38,000 - 48,000; Full time

Benefits offered by this job

Performance bonus

Eyewear discount

Family & friends discounts

Generous holiday entitlement

Career development

Job summary

David Clulow (Part of EssilorLuxottica) seeks a Store Manager to lead a premium eyewear team and deliver outstanding customer service in the UK. You will coach staff, drive performance and maintain high standards across service, presentation and operations.

The role offers a competitive salary with bonus, eyewear discounts, generous holiday and wellbeing support, and a path for long-term career development within a respected luxury optical brand.

Qualifications

• Experience leading retail teams in a high-service environment.
• Ability to coach and motivate staff to achieve excellence.
• Strong customer-focused approach and commercial awareness.

Responsibilities

• Lead, inspire and develop the team to deliver premium customer service.
• Drive store performance through coaching and engagement.
• Maintain exceptional standards across service, store presentation and operations.
• Be hands-on on the shop floor, leading from the front with customers and colleagues.
• Manage resources, sales performance and store improvement.

Skills

Retail leadership

Team development

Customer service

Job description

David Clulow (Part of EssilorLuxottica)

Lead with confidence. Deliver exceptional service.

At David Clulow, eye care is personal, stylish and meticulous. Since 1962, we’ve built an enviable reputation for premium optical care, contemporary designer eyewear and exceptional customer service. Our customers come to us not just to see better - but to look and feel their best. With over 40 stores across the UK, alongside prestigious concessions in Harrods, Selfridges and leading department stores, David Clulow is a destination for discerning customers who value expertise, quality and style.

What You’ll Do

• Lead, inspire and develop your team to deliver premium customer service.
• Drive store performance through strong leadership, coaching and engagement.
• Maintain exceptional standards across service, store presentation and operations.
• Be hands-on on the shop floor, leading from the front with customers and colleagues.
• Manage resources, sales performance and continuous store improvement.

What You’ll Get

• Competitive salary with performance-related bonus.
• Free or discounted eyewear from leading luxury designer brands.
• Family & friends discounts and free eye tests.
• Generous holiday entitlement and wellbeing support.
• The opportunity to build a long-term career with a respected premium optical brand.

What We’re Looking For

• Previous retail management experience (optical experience beneficial but not essential).
• A confident, people-focused leader with strong emotional intelligence.
• Customer-obsessed, commercially aware and calm under pressure.
• Passion for service excellence, coaching teams and premium retail.