Assistant Store Manager

David Clulow; Kingston upon Thames; Remote; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Free eyewear annually

Monthly bonus up to £350 + uncapped

Family and friends discount up to 75%

33 days annual leave (buy/sell)

Employee Assistance Program

OneSight EssilorLuxottica Foundation

Job summary

David Clulow in Kingston upon Thames is seeking an Assistant Store Manager to lead day-to-day shop performance with confidence and a customer-first approach. You will partner with the Store Manager to coach the team, uphold premium service standards and ensure stylish, meticulous presentation across all store areas.

With a passion for fashion and luxury retail, you’ll drive service excellence, handle operational challenges calmly and deliver outstanding experiences while supporting sales goals

Qualifications

• Retail management or supervisory experience (optical not required).
• Confident, people-first leader with strong communication skills.
• Customer-obsessed, calm under pressure and solution focused.
• Interest in fashion, luxury retail and service excellence.

Responsibilities

• Support the Store Manager with day-to-day shop leadership and performance.
• Motivate, coach and inspire the team to deliver excellent service.
• Ensure the highest standards of customer care, store presentation and operations.
• Help customers find eyewear solutions that combine style, comfort and optical expertise.
• Step up to lead the store in the Store Manager’s absence.

Skills

Leadership

People management

Communication

Customer service

Job description

Assistant Store Manager - Kingston upon Thames

David Clulow (Part of EssilorLuxottica)

Lead with confidence. Deliver exceptional service.

At David Clulow, eye care is personal, stylish and meticulous. Since 1962, we’ve built an enviable reputation for premium optical care, contemporary designer eyewear and exceptional customer service. Our customers come to us not just to see better - but to look and feel their best. With over 40 stores across the UK, alongside prestigious concessions in Harrods, Selfridges and leading department stores, David Clulow is a destination for discerning customers who value expertise, quality and style.

What you’ll do

• Support the Store Manager with day‑to‑day shop leadership and performance.
• Motivate, coach and inspire the team to deliver excellent service.
• Ensure the highest standards of customer care, store presentation and operations.
• Help customers find eyewear solutions that combine style, comfort and optical expertise.
• Step up to lead the store in the Store Manager’s absence.

What you’ll get

• Free eyewear annually with immediate eligibility
• Monthly bonus potential up to £350 plus uncapped commission
• Family and friends discount of up to 75% with free eye tests
• 33 days annual leave with the opportunity to buy or sell holiday
• Employee Assistance Program offering confidential support for your wellbeing
• Opportunities to get involved in the OneSight EssilorLuxottica Foundation.

What we’re looking for

• Retail management or supervisory experience (optical not essential).
• A confident, people‑first leader with strong communication skills.
• Customer‑obsessed, calm under pressure and solution focused.
• Interest in fashion, luxury retail and service excellence.