Store Leader: Grow, Coach & Drive Retail Success

Frasers Group; Castleford; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Competitive compensation

Retail bonus scheme

Inclusive environment across Europe

European project involvement

Job summary

New Balance is seeking a store associate with supervisory potential to join our retail team. You will engage customers, drive sales, and support the Store Manager in day-to-day operations of the store.

Key duties include analysing store performance, coaching staff, managing stock and POS transactions, and delivering exceptional service to every guest. You will also assist with recruitment, training and loss prevention efforts across the shop floor and back of house.

Qualifications

• Supervisory experience in a retail environment.
• Strong customer service skills and a passion for retail.
• Knowledge of retail KPIs and loss prevention basics.
• Ability to lead a team and coach others.

Responsibilities

• Analyses store performance and makes adjustments to boost productivity.
• Delivers excellent customer service to maximise sales.
• Leads and trains the team on products and seasonal lines.
• Supports recruitment, induction and development of staff.
• Manages store operations, stock control and POS transactions.
• Handles inquiries and escalation of customer issues.

Skills

Team leadership

Supervisory experience

Retail KPIs

Customer service

Sales driven

Willingness to learn

Tools

POS registers

Job description

New Balance is seeking a store associate with supervisory potential to join our retail team. You will engage customers, drive sales, and support the Store Manager in day-to-day operations of the store.

Key duties include analysing store performance, coaching staff, managing stock and POS transactions, and delivering exceptional service to every guest. You will also assist with recruitment, training and loss prevention efforts across the shop floor and back of house.