Brand Ambassador – Retail Customer Experience & Growth

New Balance Athletic Shoes (UK) Limited; Newmarket; On-site; GBP 12,000 - 17,000; Full time

Benefits offered by this job

Competitive compensation

Retail Bonus Scheme

Development opportunities

Inclusive working environments across;

Generous staff discount

Project involvement across ourEuropean

Flexible uniform package

Job summary

New Balance is a family and growing brand, and our retail stores are looking for associates who can engage, excite, educate and entertain our customers from the moment they walk through the door. You will deliver total customer satisfaction along the end-to-end journey, help keep the store commercially focused, adhere to policies, and maintain health and safety standards.

A passion for retail, teamwork, and a flexible weekend schedule will help you thrive across our European locations.

Qualifications

• Team player with strong customer service focus.
• Passion for retail and sales.
• Desire to learn and adapt.
• Ability to perform basic maths and support store operations.
• Excellent communication skills.
• Flexible schedule including weekends and holidays.

Responsibilities

• Achieve personal KPIs and contribute to store performance.
• Deliver total customer satisfaction to every customer, following the end-to-end customer journey – from entering the store to leaving the store
• Help to ensure the store remains as commercial as possible following company guidelines
• Adhere to company’s policies and procedures
• Responsible for maintaining health, safety, and environmental standards in store
• Perform other duties are required from the management team

Skills

Team player

Customer service

Retail passion

Desire to learn

Basic maths

Effective communication

Weekend availability

Job description

New Balance is a family and growing brand, and our retail stores are looking for associates who can engage, excite, educate and entertain our customers from the moment they walk through the door. You will deliver total customer satisfaction along the end-to-end journey, help keep the store commercially focused, adhere to policies, and maintain health and safety standards.

A passion for retail, teamwork, and a flexible weekend schedule will help you thrive across our European locations.