Assistant Store Manager: Lead Team & Elevate Sales

New Balance Athletic Shoes (UK) Limited; Leeds; On-site; GBP 20,000 - 24,000; Full time

Benefits offered by this job

Competitive compensation

Retail Bonus Scheme

Great development opportunities

Inclusive working environments across 

Generous staff discount

Project involvement across ourEuropean

Flexible uniform package

Job summary

New Balance in the United Kingdom is seeking a retail associate who can engage, educate and entertain customers while supporting the Store Manager. You will analyze store performance, drive sales through excellent service, and lead a team on shifts.

Flexibility to work weekends and holidays is essential, with opportunities for development across our European locations and a generous staff discount.

Qualifications

• Proven supervisory experience required.
• Ability to lead and coach a team.
• Good knowledge of retail KPIs and performance metrics.
• Retail experience is desirable.
• Strong customer service skills.
• Passion for retail and sales.
• Eagerness to learn and develop.
• Able to perform basic maths and retail operations.
• Familiar with POS register systems.
• Excellent communication skills.
• Flexible schedule including weekends and holidays.

Responsibilities

• Analyse store performance and adjust to boost productivity and efficiency.
• Deliver total customer satisfaction and increase sales through the customer experience.
• Train the team on products, NB technologies and seasonal items.
• Coordinate rota and scheduling; support loss prevention procedures.
• Assist recruitment, induction and development of store staff.
• Serve as key holder on the shop floor and back of house.
• Handle customer enquiries and escalate complaints when needed.
• Understand and support store policies and procedures.
• Perform other duties as required by the Store Manager.

Skills

Team Player

Supervisory experience

Lead a team

Retail KPIs

Retail experience

Customer service

Retail passion

Desire to learn

Maths skills

POS systems

Communication skills

Weekend shifts

Job description

New Balance in the United Kingdom is seeking a retail associate who can engage, educate and entertain customers while supporting the Store Manager. You will analyze store performance, drive sales through excellent service, and lead a team on shifts.

Flexibility to work weekends and holidays is essential, with opportunities for development across our European locations and a generous staff discount.