Store Leader: Growth, Coaching & Customer Experience

New Balance; Leeds; Sur place; GBP 19 000 - 23 000; Plein temps

Avantages offerts par ce poste

Competitive compensation

Retail Bonus Scheme

Great development opportunities

Inclusive working environments across欧

Generous staff discount

Project involvement across Europe

Flexible uniform package

Résumé du poste

New Balance stores in the United Kingdom seek enthusiastic associates to engage, educate and entertain customers from the moment they walk through the door. You will support the Store Manager in day-to-day operations and help drive sales through exceptional service.

We value a passion for retail, strong communication, and a willingness to learn. This role requires flexibility, including weekends and holidays, and offers great development opportunities with a generous staff discount.

Qualifications

• Team player with supervisory experience.
• Ability to lead and coach a team.
• Knowledge of retail KPIs.
• Customer service skills.
• Flexible schedule including weekends and holidays.
• Effective communication skills.
• Desire to learn.
• Basic maths and retail operations.
• Understanding of POS register systems.

Responsabilités

• Analyse store performance (bestsellers, space, etc.) and adjust to boost productivity.
• Deliver total customer satisfaction via service model and boost sales through customer experience.
• Train team to meet or exceed customer expectations.
• Guide and train team on NB technologies and seasonal products.
• Coordinate rota and scheduling.
• Minimise losses by monitoring loss prevention procedures.
• Support recruitment, induction, and development of store team.
• Key holder for the store and active on shop floor/back of house.
• Handle inquiries and escalate customer complaints.
• Understand and support store operations and policies.
• Perform other duties as required by the business or Store Manager.

Connaissances

Team Player

Supervisory experience

Lead and coach a team

Retail KPIs

Customer service skills

Passion for retail and sales

Desire to learn

Basic maths

POS systems

Effective communication

Weekend/holiday availability

Outils

POS register systems

Description du poste

New Balance stores in the United Kingdom seek enthusiastic associates to engage, educate and entertain customers from the moment they walk through the door. You will support the Store Manager in day-to-day operations and help drive sales through exceptional service.

We value a passion for retail, strong communication, and a willingness to learn. This role requires flexibility, including weekends and holidays, and offers great development opportunities with a generous staff discount.