Retail Team Lead - Growth, Bonus & Flexible Perks

New Balance Athletic Shoes (UK) Limited; Birmingham; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Competitive compensation

Retail Bonus Scheme

Great development opportunities

Generous staff discount

Flexible uniform package

Job summary

New Balance Athletic Shoes (UK) Limited is seeking motivated retail associates to engage, excite and educate customers from entry through purchase. You will be part of a team delivering an exceptional brand experience across our stores, driving sales and customer satisfaction.

Ideal candidates are team players with strong customer service skills and a passion for retail. Flexibility to work weekends/holidays and a readiness to learn store processes is essential.

Qualifications

• Team player with a customer-first mindset.
• Strong customer service skills and communication.
• Retail experience desirable or proven team experience.
• Demonstrated passion for retail and sales.
• Willingness to learn and adapt to store processes.

Responsibilities

• Open and close the store following correct procedures.
• Deliver total customer satisfaction along the end-to-end journey.
• Support management and back-of-house standards.
• Assist in training and coaching Associates.
• Achieve personal KPIs and contribute to store performance.
• Maintain health, safety and environmental standards in store.

Skills

Team Player

Customer service

Retail experience

Sales

Flexible schedule

Job description

New Balance Athletic Shoes (UK) Limited is seeking motivated retail associates to engage, excite and educate customers from entry through purchase. You will be part of a team delivering an exceptional brand experience across our stores, driving sales and customer satisfaction.

Ideal candidates are team players with strong customer service skills and a passion for retail. Flexibility to work weekends/holidays and a readiness to learn store processes is essential.