Store Leader: Elevate Service, Lead & Grow

Foot Locker; Telford; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

28 days holiday

Discount 30-50%

Employee Assistance Program

WellHub App

Sick Pay

Head Office Internships

Striper Ambassador Programme

Development Opportunities

Job summary

Foot Locker in Telford is seeking an experienced store leader to coach and develop the team, ensuring exceptional in-store customer experiences. You will lead recruitment, training, guest services, and visual merchandising while driving store operations and profitability.

You will act as a partner between customers, sales associates, store leadership, and corporate business partners, maintaining brand standards and delivering compelling customer service.

Qualifications

• Demonstrated leadership in a customer-facing sales setting.
• Strong customer engagement and coaching skills.
• Comfort with omni-channel retail environment.

Responsibilities

• Coaching and motivating your team to inspire top performance and an exceptional customer experience
• Executing standards in recruiting, hiring, training, guest services, visual merchandising, and store operations
• Execute plans to drive key performance indicators to maximize profitability
• Enhance brand loyalty by empowering team to create a natural and personable experience for customers
• Act as a partner between customers, sales associates, store leadership and corporate business partners
• Maintains a high level of customer focus and leads by example with clear and engaging communication
• Ensures visual directives and standards are maintained
• Passion for teaching associates product knowledge and how to apply their learnings to the customer experience

Skills

Leadership

Customer Focus

Communication

Problem Solving

Integrity

Flexible Hours

Financial Analysis

Job description

Foot Locker in Telford is seeking an experienced store leader to coach and develop the team, ensuring exceptional in-store customer experiences. You will lead recruitment, training, guest services, and visual merchandising while driving store operations and profitability.

You will act as a partner between customers, sales associates, store leadership, and corporate business partners, maintaining brand standards and delivering compelling customer service.