Retail Shift Lead: Elevate Customer Experience & Sales

Footlocker; Brierley Hill; On-site; GBP 14,000 - 19,000; Full time

Benefits offered by this job

Hourly wage £10–£13.85 per hour

28 days holiday

Employee discount

Wellbeing program

Employee Assistance Program

Sick pay scheme

Head Office internships

Ambassador programme

Development opportunities

Job summary

Foot Locker UK is seeking a Store Supervisor to lead the team, drive sales, and deliver outstanding customer service. You will take on leadership duties when the Store Manager and Assistant Manager are absent, coaching staff and ensuring store standards are met.

The role requires retail experience with supervisory exposure and a flexible schedule, including nights, weekends, and holidays. Competitive pay, generous holidays, staff discounts, wellbeing programs, and development opportunities are

Qualifications

• At least 2 years' retail experience.
• At least 1 year of retail supervisor experience.
• Confident and comfortable engaging customers to deliver an elevated experience.
• Motivated to achieve great results from interacting with customers and athletic products.
• Initiates completion of tasks or activities without supervision.
• Flexible availability – including nights, weekends, and holidays.

Responsibilities

• Inspire and motivate your team to drive sales that deliver exceptional customer service.
• Ensure high levels of customer satisfaction by being knowledgeable on all products and collaborating with co-workers.
• Deliver sales, customer experience, merchandising, visual and operational expectations.
• Maintain personal and productivity goals.
• Uphold the quality and productivity of every aspect of your store.
• Act as a partner between customers, sales associates, and store management.
• Learn and share product knowledge and trends to fit customer needs.
• Maintain awareness of product knowledge and upcoming trends.
• Contribute to a positive and inclusive work environment.

Skills

Leadership

Team management

Sales skills

Customer service

Training/coaching

Job description

Foot Locker UK is seeking a Store Supervisor to lead the team, drive sales, and deliver outstanding customer service. You will take on leadership duties when the Store Manager and Assistant Manager are absent, coaching staff and ensuring store standards are met.

The role requires retail experience with supervisory exposure and a flexible schedule, including nights, weekends, and holidays. Competitive pay, generous holidays, staff discounts, wellbeing programs, and development opportunities are