Store Leader & Customer Experience Coach

Foot Locker; Birmingham; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

28 days holiday

Associate discount

Employee Assistance Program

WellHub App

Company Sick Pay

Head Office Internships

Ambassador Programme

Development Opportunities

Job summary

Foot Locker in the United Kingdom is seeking a Store Manager to lead, coach and develop all team members to deliver an exceptional in-store customer experience. Reporting to the District Manager, you will drive recruitment, training, and store operations while upholding company standards.

You will execute plans to improve key performance indicators, promote brand loyalty, and collaborate with sales teams and partners.

Qualifications

• Demonstrated leadership ability in a customer-facing sales environment.
• Confident engaging customers to deliver an elevated experience.
• Motivated to achieve great results through customer interaction in athletic products.
• Resourceful in responding to changing omni-channel retail demands.
• Strong cognitive and mathematical skills including problem analysis and financial analysis.
• High ethics, values, integrity and trust.
• Flexible availability including nights, weekends and holidays.

Responsibilities

• Coaching and motivating your team to deliver top performance and exceptional customer experience.
• Executing standards in recruiting, hiring, training, guest services, visual merchandising and store operations.
• Driving key performance indicators to maximise profitability.
• Enhancing brand loyalty by empowering the team to create a personable customer experience.
• Acting as a partner between customers, sales associates, store leadership and corporate partners.
• Maintaining a high level of customer focus and leading by example with clear communication.
• Ensuring visual directives and standards are maintained.
• Teaching associates product knowledge and applying learnings to customer experience.

Skills

Leadership

Customer engagement

Results orientation

Omni-channel retail

Financial analysis

Ethics

Flexible schedule

Job description

Foot Locker in the United Kingdom is seeking a Store Manager to lead, coach and develop all team members to deliver an exceptional in-store customer experience. Reporting to the District Manager, you will drive recruitment, training, and store operations while upholding company standards.

You will execute plans to improve key performance indicators, promote brand loyalty, and collaborate with sales teams and partners.