Store Leader & Coach — Elevate Customer Experience

Foot Locker; City of Edinburgh; On-site; GBP 28,000 - 42,000; Full time

Benefits offered by this job

Associate discount

Employee Assistance Program – Retail

WellHub App: wellbeing & gym discounts

Holiday entitlement

Job summary

Foot Locker is seeking an experienced retail leader in Edinburgh to coach and develop store teams, delivering exceptional customer experiences and driving profitability through strong people leadership and standards execution.

You will recruit, train, and empower staff, ensure merchandise standards, and collaborate with regional partners to grow brand loyalty while maintaining an engaging in-store environment.

Qualifications

• Demonstrated leadership ability with at least 5 years of experience in a customer-facing sales setting.
• Confident and comfortable engaging customers to deliver an elevated experience.
• Motivated to achieve great results because of one's enthusiasm from interacting with customers and athletic products.
• Resourceful and versatile in responding to changing demands in a rapidly changing omni-channel retail environment.
• Strong cognitive and mathematical skills, including problem analysis, decision making and financial analysis.
• High level of ethics, values, integrity, and trust.
• Flexible availability – including nights, weekends, and holidays.

Responsibilities

• Coaching and motivating your team to inspire top performance and an exceptional customer experience.
• Executing standards in recruiting, hiring, training, guest services, visual merchandising, and store operations.
• Execute plans to drive key performance indicators to maximize profitability.
• Enhance brand loyalty by empowering team to create a natural and personable experience for customers.
• Act as a partner between customers, sales associates, store leadership and corporate business partners.
• Maintains a high level of customer focus and leads by example with clear and engaging communication.
• Ensures visual directives and standards are maintained.
• Passion for teaching associates product knowledge and how to apply their learnings to the customer experience.
• 28 days holiday – plus an extra day per year for the first 5 years!

Skills

Leadership

Customer engagement

Results driven

Adaptability

Analytical thinking

Integrity

Flexible schedule

Job description

Foot Locker is seeking an experienced retail leader in Edinburgh to coach and develop store teams, delivering exceptional customer experiences and driving profitability through strong people leadership and standards execution.

You will recruit, train, and empower staff, ensure merchandise standards, and collaborate with regional partners to grow brand loyalty while maintaining an engaging in-store environment.