Retail Shift Leader — Elevate Customer Experience

Foot Locker, Inc.; Telford; On-site; GBP 28,654,000 - 40,460,000; Full time

Benefits offered by this job

Hourly pay £10–£14.12

28 days holiday

Associate discount 30–50%

WellHub wellbeing options

Employee Assistance Program

Sick pay

Head Office internships

Ambassador Programme

Development opportunities

Job summary

Foot Locker, Inc. in Telford is seeking a store leader to drive in-store sales and deliver an exceptional customer experience. You will guide the team, teach best practices, and ensure operations meet standards while achieving personal and productivity goals.

The role requires leading by example, adapting to customer needs, and collaborating with store management to foster a positive, inclusive environment for staff and shoppers alike.

Qualifications

• At least 2 years' retail experience.
• At least 1 year of supervisor experience.
• Confident and comfortable engaging customers to deliver an elevated experience.
• Flexible availability – nights, weekends, and holidays.

Responsibilities

• Inspire and motivate your team to drive sales and deliver exceptional customer service.
• Ensure high levels of customer satisfaction by being knowledgeable on all products and collaborating with coworkers.
• Deliver sales, customer experience, merchandising, visual and operational standards.
• Maintain personal and team productivity goals and store quality.

Skills

Retail experience

Supervisor experience

Customer service

Leadership

Communication

Job description

Foot Locker, Inc. in Telford is seeking a store leader to drive in-store sales and deliver an exceptional customer experience. You will guide the team, teach best practices, and ensure operations meet standards while achieving personal and productivity goals.

The role requires leading by example, adapting to customer needs, and collaborating with store management to foster a positive, inclusive environment for staff and shoppers alike.