Store General Merchandise Lead - Customer-First Operations

Sainsbury’s; Leeds; On-site; GBP 32,000 - 39,000; Full time

Benefits offered by this job

Discount card – 10% discount off on my

An annual bonus scheme

Free food and hot drinks

Generous holiday entitlement

Pension – company match 4-7.5%

Sainsbury’s share scheme

Wellbeing support

Cycle to Work

Special offers on gym memberships

Job summary

Sainsbury's Limited in Leeds is seeking a General Merchandise Manager to lead the non-food category and ensure outstanding store presentation and customer service. You will oversee shop floor and warehouse operations, driving performance and engaging teams to deliver a superior shopping experience.

The role emphasizes delivering KPIs, coaching colleagues, and managing disciplinary matters while maintaining a high standard of operations in a busy retail environment.

Qualifications

• Previous line management responsibilities in a fast-paced, operational environment.
• Someone who is truly obsessed with customers and service, and coaches a team to do the same.
• Delivers KPI’s or other performance indicators.
• Experience leading teams in a dynamic, customer-facing environment.

Responsibilities

• Taking responsibility for the management of all our non – food products ensuring they are presented fantastically to delight our customers.
• Ensure your area runs smoothly every day from the shop floor to the warehouse.
• People management is a big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate.
• At times you may assume overall responsibility for running the store, making sure that all colleagues are given direction and support to deliver for the customer.

Skills

People management

Customer service

KPI delivery

Leadership in retail

Job description

Sainsbury's Limited in Leeds is seeking a General Merchandise Manager to lead the non-food category and ensure outstanding store presentation and customer service. You will oversee shop floor and warehouse operations, driving performance and engaging teams to deliver a superior shopping experience.

The role emphasizes delivering KPIs, coaching colleagues, and managing disciplinary matters while maintaining a high standard of operations in a busy retail environment.