General Merchandise Manager: Lead Store Ops & Customer Experience

Sainsbury's Limited; Romford; Sur place; GBP 42 000 - 54 000; Plein temps

Avantages offerts par ce poste

Discount card

Annual bonus scheme

Free food and hot drinks

Résumé du poste

Sainsbury's Limited in Romford is seeking a General Merchandise Manager to lead the non-food category and ensure outstanding store presentation and customer service.

You will manage daily operations from shop floor to warehouse, develop your team, handle performance and scheduling, and step in to run the store when needed.

Join a supportive environment with strong benefits and opportunities to drive high performance and customer-focused results.

Qualifications

• Track record of delivering exceptional customer experiences with coaching to raise standards.
• Experience leading teams in a dynamic customer-facing environment with high performance.
• Leadership in high-volume, fast-paced operations across retail, hospitality, or food service.
• Proven success delivering across KPIs from sales to stock availability and customer satisfaction.
• Experience handling complex people matters including performance, absence and employee relations cases.

Responsabilités

• Take responsibility for the management of all non-food products, ensuring they are presented fantastically to delight customers.
• Ensure your area runs smoothly daily from shop floor to warehouse.
• People management as a core part of the role, including performance, capability, disciplinaries, and scheduling/pay accuracy.
• May assume overall responsibility for running the store, providing direction and support to colleagues to deliver for customers.

Connaissances

People management

Customer service

KPI delivery

Operational leadership

Description du poste

Sainsbury's Limited in Romford is seeking a General Merchandise Manager to lead the non-food category and ensure outstanding store presentation and customer service.

You will manage daily operations from shop floor to warehouse, develop your team, handle performance and scheduling, and step in to run the store when needed.

Join a supportive environment with strong benefits and opportunities to drive high performance and customer-focused results.