General Merchandise Manager: Lead High-Impact Customer Ops

Sainsbury's Limited; Greater Lincolnshire; On-site; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Discount card

Annual bonus

Free food and hot drinks

Generous holiday entitlement

Pension matched contributions

Sainsbury's share scheme

Wellbeing support

Cycle to Work

Gym membership offers

Job summary

Sainsbury's in the United Kingdom is seeking a General Merchandise Manager to lead non-food categories, ensuring excellent in-store presentation and seamless operation from shop floor to warehouse. You will drive performance and coach a team to deliver outstanding customer experiences.

In this fast-paced, high-volume role you will manage performance, handle disciplinaries, schedule and payroll, and, when required, run the store in the absence of senior management, guiding colleagues to meet

Qualifications

• A track record of delivering exceptional customer experiences, with evidence of coaching others to consistently raise the bar.
• Experience leading teams in a dynamic, customer-facing environment - you've inspired others, driven high performance, and created a culture where colleagues thrive.
• Leadership experience in a high-volume, fast-paced operational setting - retail, food service, or hospitality - overseeing daily operations, solving business problems, and keeping teams focused on delivering for customers.
• Proven success in delivering against a wide range of KPIs - from sales and stock availability to customer satisfaction and colleague engagement.
• Experience managing complex people matters, including performance, absence, and formal employee relations cases, with confidence and fairness.

Responsibilities

• Take responsibility for the management of all our non-food products, ensuring they are presented fantastically to delight our customers.
• Ensure your area runs smoothly every day from the shop floor to the warehouse.
• People management is a big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate.
• At times you may assume overall responsibility for running the store, making sure that all colleagues are given direction and support to deliver for the customer.

Skills

People management

Customer focus

KPI delivery

Leadership

Operations management

Job description

Sainsbury's in the United Kingdom is seeking a General Merchandise Manager to lead non-food categories, ensuring excellent in-store presentation and seamless operation from shop floor to warehouse. You will drive performance and coach a team to deliver outstanding customer experiences.

In this fast-paced, high-volume role you will manage performance, handle disciplinaries, schedule and payroll, and, when required, run the store in the absence of senior management, guiding colleagues to meet