General Merchandise Manager: People & Retail Ops Leader

Sainsbury’s Group; Greater London; On-site; GBP 60,000 - 95,000; Full time

Benefits offered by this job

Discount card

Annual bonus

Free food & hot drinks

Generous holiday entitlement

Pension matching

Share scheme

Wellbeing support

Cycle to Work

Gym & retail offers

Job summary

Sainsbury’s Group is seeking a General Merchandise Manager in Greater London to lead non-food operations, ensuring superb in-store presentation and customer experience. The successful candidate will oversee shop floor to warehouse, coach a team, and drive performance against KPIs in a high-volume environment.

With strong leadership and people-management skills, you will mentor colleagues, manage disciplinary matters, and guide daily operations to ensure excellent service and efficient

Qualifications

• Previous line management responsibilities in a fast-paced, operational environment.
• Proven ability to coach a team to deliver excellent customer service.
• Track record of delivering KPI performance across sales, stock, and customer satisfaction.
• Experience leading daily store operations and managing performance issues.

Responsibilities

• Manage overall store operations from shop floor to warehouse.
• Provide direction and support to colleagues to deliver for customers.
• Conduct performance reviews, disciplinary processes and scheduling.
• Ensure accurate pay and rosters, and implement store objectives.

Skills

People management

Customer service focus

KPI delivery

Operational leadership

Disciplinary handling

Job description

Sainsbury’s Group is seeking a General Merchandise Manager in Greater London to lead non-food operations, ensuring superb in-store presentation and customer experience. The successful candidate will oversee shop floor to warehouse, coach a team, and drive performance against KPIs in a high-volume environment.

With strong leadership and people-management skills, you will mentor colleagues, manage disciplinary matters, and guide daily operations to ensure excellent service and efficient