General Merchandise Leader: Elevate Customer Experience

Sainsbury’s Group; Hedge End; On-site; GBP 42,000 - 62,000; Full time

Benefits offered by this job

Discount card – 10% discount off on a,

Annual bonus scheme

Free food and hot drinks

Generous holiday entitlement

Pension matching

Sainsbury's share scheme

Wellbeing support

Cycle to Work

Gyms and dining offers

Job summary

Sainsbury’s Group in Hedge End is seeking a General Merchandise Manager to lead non-food ranges and present products superbly to delight customers, while ensuring the store runs smoothly from shop floor to warehouse.

You will manage people and performance, handle disciplinaries, and schedule and pay accurately. The role requires leadership in a high-volume, customer-facing environment with a proven ability to coach teams to deliver exceptional service and KPI results.

Qualifications

• Previous line management responsibilities in a fast-paced, operational environment.
• Someone who is truly obsessed with customers and service, and coaches a team to do the same.
• Delivers KPI's or other performance indicators.
• Can manage disciplinaries, performance issues or other similar employee relations issues.
• Leads operations and comfortable doing this alone in the absence of more senior management.
• A track record of delivering exceptional customer experiences, with evidence of coaching others to consistently raise the bar.
• Experience leading teams in a dynamic, customer-facing environment - you've inspired others, driven high performance, and created a culture where colleagues thrive.
• Leadership experience in a high-volume, fast-paced operational setting - whether in retail, food service, or hospitality - where you've overseen daily operations, solved business problems, and kept teams focused on what matters most: delivering for customers.
• Proven success in delivering against a wide range of KPIs - from sales and stock availability to customer satisfaction and colleague engagement, you've made a measurable difference.
• Experience managing complex people matters, including performance, absence, and formal employee relations cases, with confidence and fairness.

Responsibilities

• Taking responsibility for the management of all our non - food products ensuring they are presented fantastically to delight our customers.
• Ensure your area runs smoothly every day from the shop floor to the warehouse.
• People management is a big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate.
• At times you may assume overall responsibility for running the store, making sure that all colleagues are given direction and support to deliver for the customer.

Skills

People management

Leadership

Customer service orientation

KPI tracking

Performance coaching

Job description

Sainsbury’s Group in Hedge End is seeking a General Merchandise Manager to lead non-food ranges and present products superbly to delight customers, while ensuring the store runs smoothly from shop floor to warehouse.

You will manage people and performance, handle disciplinaries, and schedule and pay accurately. The role requires leadership in a high-volume, customer-facing environment with a proven ability to coach teams to deliver exceptional service and KPI results.