Head of General Merchandise - Retail Store

Sainsbury's Limited; Newbury; On-site; GBP 30,000 - 36,000; Full time

Benefits offered by this job

Discount card

Annual bonus

Free food & drinks

Holiday entitlement

Pension match

Share scheme

Wellbeing support

Colleague networks

Cycle to Work

Other employee offers

Job summary

Sainsbury's Limited is seeking a General Merchandise Manager for our Newbury store. You will oversee non-food presentations, ensure smooth daily operations from shop floor to warehouse, and lead a fast‑paced team with a focus on service and performance.

You’ll manage performance, conduct disciplinaries, schedule staff, and may assume overall store leadership in the absence of senior management, driving exceptional customer experiences.

Qualifications

• Previous line management responsibilities in a fast-paced, operational environment.
• Someone who is truly obsessed with customers and service, and coaches a team to do the same.
• Delivers KPIs or other performance indicators.
• Experience managing complex people matters, including performance, absence, and formal employee relations cases, with confidence and fairness.

Responsibilities

• Taking responsibility for the management of all our non – food products ensuring they are presented fantastically to delight our customers.
• Ensure your area runs smoothly every day from the shop floor to the warehouse.
• People management is a big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate.
• At times you may assume overall responsibility for running the store, making sure that all colleagues are given direction and support to deliver for the customer.

Skills

People management

Customer service

Store operations

KPI delivery

Job description

Sainsbury's Limited is seeking a General Merchandise Manager for our Newbury store. You will oversee non-food presentations, ensure smooth daily operations from shop floor to warehouse, and lead a fast‑paced team with a focus on service and performance.

You’ll manage performance, conduct disciplinaries, schedule staff, and may assume overall store leadership in the absence of senior management, driving exceptional customer experiences.