Store Floor Leader & Guest Experience Coach

Lululemon Athletica; Greater London; On-site; GBP 28,000 - 36,000; Full time

Job summary

lululemon Athletica is seeking a Key Leader to join our store leadership team in Greater London. This role drives guest experience, guides Educators, and oversees day-to-day store operations with a focus on delivering an outstanding guest journey.

You will leverage KPIs, support learning, and lead by example to ensure store standards, product presentation, and omnichannel programs meet brand expectations.

Qualifications

• Leadership and people management experience in retail.
• Strong focus on guest experience and service quality.
• Ability to work collaboratively with team members across departments.

Responsibilities

• Lead and coach Educators to deliver exceptional guest experiences.
• Plan salesfloor coverage and ensure efficient store operations.
• Coach, mentor and recognize team performance; manage communications and training.

Skills

Guest experience

Team leadership

Collaboration

Job description

lululemon Athletica is seeking a Key Leader to join our store leadership team in Greater London. This role drives guest experience, guides Educators, and oversees day-to-day store operations with a focus on delivering an outstanding guest journey.

You will leverage KPIs, support learning, and lead by example to ensure store standards, product presentation, and omnichannel programs meet brand expectations.