Store Floor Leader & Customer Experience Coach

Hollister Co.; Birmingham; On-site; GBP 20,000 - 25,000; Part time

Job summary

A retail company in Birmingham is seeking a Key Lead to enhance the in-store customer experience. In this role, you will supervise the floor, support Brand Reps and Stock Associates, and ensure efficient store operations. Responsibilities include conducting opening and closing routines, guiding the team, and achieving daily sales goals. Flexibility in scheduling is required, with a commitment of at least 16 hours per week, including weekends and holidays.

Qualifications

• Strong customer service skills to ensure a quality in-store experience.
• Ability to guide and coach team members.
• Flexibility to work weekly varying schedules including weekends and holidays.

Responsibilities

• Ensure effective store operations and a quality customer experience.
• Act as Floor Supervisor and support the team in achieving sales goals.
• Conduct opening and closing routines.

Skills

Attention to Detail

Customer Service

Team Leadership

Proactive Thinking

Point of Sales use

Job description

A retail company in Birmingham is seeking a Key Lead to enhance the in-store customer experience. In this role, you will supervise the floor, support Brand Reps and Stock Associates, and ensure efficient store operations. Responsibilities include conducting opening and closing routines, guiding the team, and achieving daily sales goals. Flexibility in scheduling is required, with a commitment of at least 16 hours per week, including weekends and holidays.