Fill Ops Lead – Fashion, Home & Beauty

Marks & Spencer Group; Street; On-site; GBP 25,000 - 32,000; Full time

Job summary

Marks & Spencer is seeking a Team Support Manager to oversee frontline operations and ensure a smooth store opening. You will coordinate resources, lead colleagues, and maintain high standards of customer service across the sales floor.

The role emphasizes strong communication, teamwork, and a proactive approach to store presentation, safety, and guest experience. This frontline position offers opportunities for growth and hands-on leadership within a busy retail environment.

Qualifications

• Customer service excellence and positive guest experience.
• Ability to lead small teams and coordinate frontline staff.
• Understanding of store operations and safety compliance.
• Clear communication and problem-solving in a fast-paced retail environment.

Responsibilities

• Lead the fill operation and allocate resources to ensure quick service at opening.
• Model excellent customer service and uphold M&S behaviours across the store.
• Provide operational support in the absence of the Colleague Manager and be a key holder when required.
• Coordinate daily tasks to deliver a clean, safe, well-presented store and a positive team atmosphere.

Skills

Customer service

Team leadership

Store operations

Communication

Job description

Marks & Spencer is seeking a Team Support Manager to oversee frontline operations and ensure a smooth store opening. You will coordinate resources, lead colleagues, and maintain high standards of customer service across the sales floor.

The role emphasizes strong communication, teamwork, and a proactive approach to store presentation, safety, and guest experience. This frontline position offers opportunities for growth and hands-on leadership within a busy retail environment.