Holiday Store Lead: Customer Service & Shift Ops

Marks & Spencer Plc; Elgin; On-site; GBP 22,000 - 28,000; Full time

Job summary

Marks & Spencer Plc in the United Kingdom is seeking a Team Support Manager to oversee the fill operation on the shop floor, ensuring readiness to trade and coordinating resources to Serve, Sell and Fill. The role includes leading the floor when the Colleague Manager is absent and upholding frontline standards.

This position focuses on building a productive team, maintaining a clean, safe, and well-presented store, delivering a quick payment experience, and modelling excellent Customer Service

Responsibilities

• Lead the fill operation and ensure the salesfloor is ready to trade.
• Coordinate resources to deliver daily operational tasks.
• Coach colleagues on One Best Way and drive productivity before store opening.
• Allocate resources to deliver a quick payment experience.
• Ensure all daily processes are executed efficiently on schedule.
• Coordinate the team to keep the store clean, safe and well presented.
• Foster an inclusive, team-focused store atmosphere.
• Role model excellent Customer Service.
• Demonstrate M&S behaviours and Colleague Expectations.
• Support Colleague Managers by sharing observations to boost performance.
• Support nearby stores if required.
• Act as a key holder and respond to call outs.
• Handle opening/closing tasks, including receipts, temperature checks, Helpdesks logs, and cash handling.

Skills

Leadership

Team coaching

Customer service

Store operations

Communication

Problem solving

Job description

Marks & Spencer Plc in the United Kingdom is seeking a Team Support Manager to oversee the fill operation on the shop floor, ensuring readiness to trade and coordinating resources to Serve, Sell and Fill. The role includes leading the floor when the Colleague Manager is absent and upholding frontline standards.

This position focuses on building a productive team, maintaining a clean, safe, and well-presented store, delivering a quick payment experience, and modelling excellent Customer Service