Store Experience Leader & Team Coach

Monsoon; Tipner; On-site; GBP 21,000 - 24,000; Full time

Benefits offered by this job

Staff uniform allowance

Generous staff discount

Birthday day off

Job summary

Monsoon Accessorize is seeking a store supervisor in Tipner, United Kingdom. You will lead by example, delivering exceptional customer service and driving sales while ensuring standards in merchandising and store presentation. The role requires flexibility to support other stores and to promote piercing services with the team.

You will cultivate an inclusive, customer-focused environment, motivate staff, and maintain strong knowledge of products to train and inspire the team daily.

Qualifications

• Experience in a supervisor or key holder role delivering outstanding customer service.
• Strong leadership with the ability to coach and motivate a retail team.
• Excellent communication skills and a can-do approach.
• Proven track record of driving sales and managing KPIs.
• Flexible attitude and willingness to support multiple stores when needed.

Responsibilities

• Be a true brand ambassador delivering an exceptional customer experience.
• Drive store performance by exceeding KPIs and delivering strong sales.
• Motivate and develop the team, ensuring product knowledge and service standards.
• Lead Visual Merchandising and Window guidelines to a high standard.
• Support management and promote accessibility of piercing services.
• Promote inclusivity and a supportive, welcoming store environment.
• Own customer satisfaction through tailored one-to-one service and effective leadership.

Skills

Customer service

Leadership

Communication

Team management

Flexibility

Tools

POS systems

Job description

Monsoon Accessorize is seeking a store supervisor in Tipner, United Kingdom. You will lead by example, delivering exceptional customer service and driving sales while ensuring standards in merchandising and store presentation. The role requires flexibility to support other stores and to promote piercing services with the team.

You will cultivate an inclusive, customer-focused environment, motivate staff, and maintain strong knowledge of products to train and inspire the team daily.