Airport Store Team Lead — Customer Experience & Sales

Monsoon; Hatton; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Staff uniform allowance

Generous staff discount across brands

Birthday day off

Job summary

Monsoon Accessorize at Heathrow Airport is seeking a motivated store supervisor to lead the team, deliver an outstanding customer experience, and embody the Accessorize values. You will drive sales, support management, and ensure high standards of service during varied shifts.

You will promote piercing offerings, use VM guidelines, participate in a bonus scheme, receive uniform allowance, staff discount across brands, and an extra day off for your birthday.

Qualifications

• Previous supervisor or senior sales experience.
• Strong customer focus and communication skills.
• Proven ability to lead and motivate a team.
• Experience in Visual Merchandising and window guidelines.
• Willingness to work varied shifts at airport trading hours.

Responsibilities

• Deliver exceptional customer service and drive store performance.
• Support management in maximizing commercial opportunities.
• Lead and develop the store team to deliver KPIs.
• Ensure Visual Merchandising and window guidelines are followed.
• Be flexible to cover other stores and shifts.
• Complete basic CRC background check and maintain eligibility.

Skills

Customer service

People leadership

Communication

Visual Merchandising

Job description

Monsoon Accessorize at Heathrow Airport is seeking a motivated store supervisor to lead the team, deliver an outstanding customer experience, and embody the Accessorize values. You will drive sales, support management, and ensure high standards of service during varied shifts.

You will promote piercing offerings, use VM guidelines, participate in a bonus scheme, receive uniform allowance, staff discount across brands, and an extra day off for your birthday.