Store Experience Leader: Elevate Customer Service

Sainsbury's Limited; Sutton Coldfield; On-site; GBP 36,000 - 44,000; Full time

Benefits offered by this job

Discount card

Annual bonus

Free food and drinks

Generous holiday entitlement

Pension matching

Share scheme

Wellbeing support

Colleague networks

Cycle to Work

Special offers

Job summary

Sainsbury's is seeking a Lead Customer Experience Manager at North Cheam Store near Sutton. You will lead a team of managers to deliver outstanding customer service across checkout, petrol and back-of-house operations.

You’ll plan for trading activity, coach managers, and own store performance in the absence of a store manager. Strong leadership, data-driven decision making and KPI improvement are key. This is a permanent, full-time role with competitive pay and the store benefits package.

Qualifications

• Experience leading managers in a fast-paced, customer-facing environment.
• Ambition to improve customer experience and store performance.
• Ability to interpret KPIs and drive data‑based improvements.
• Strong leadership, coaching and people-management skills.
• Inclusive leadership and change management capabilities.

Responsibilities

• Lead a team of managers to ensure a great customer experience across checkout, petrol (where applicable) and back‑of‑house operations.
• Plan for upcoming trading activity and events with the store leadership team.
• Take full accountability for the store in the absence of the store manager, coaching for high standards and efficiency.
• Oversee operations at checkouts (manned and self-checkout) and support services.
• Manage performance, capability, disciplinaries and scheduling to ensure payroll accuracy.

Job description

Sainsbury's is seeking a Lead Customer Experience Manager at North Cheam Store near Sutton. You will lead a team of managers to deliver outstanding customer service across checkout, petrol and back-of-house operations.

You’ll plan for trading activity, coach managers, and own store performance in the absence of a store manager. Strong leadership, data-driven decision making and KPI improvement are key. This is a permanent, full-time role with competitive pay and the store benefits package.