Store Experience Leader — Customer & Team Coach

Sainsbury's Supermarkets Ltd; Harlow; On-site; GBP 29,000 - 36,000; Full time

Benefits offered by this job

Discount card 10%

Annual bonus

Free food & drinks

Pension matching

Cycle to Work

Wellbeing support

Job summary

Sainsbury's Store in Harlow is seeking an experienced Customer Experience Manager to drive exceptional service, oversee checkout operations, and manage store front-line teams. You will ensure customer commitments are met and operations run smoothly in a busy environment.

We value leaders who have run teams in high-volume settings, excel at coaching for results, and consistently improve KPI performance. A supportive, inclusive retailer offering a range of benefits and development opportunities.

Qualifications

• Previous line management responsibilities in a fast-paced, operational environment.
• Obsessed with customers and service, and coach a team to do the same.
• Delivers KPIs or other performance indicators.
• Leads operations and can work alone in the absence of senior management.
• Experience leading teams in a dynamic, customer-facing environment.

Responsibilities

• Taking responsibility for the overall customer experience across the store from the checkout to back of house ensuring we deliver on our customer commitments
• Managing the front-end checkout operation, ensuring all customers are served in line with expectations
• Managing operations in our petrol station (If your shop has one)
• People management, managing performance and capability, disciplinaries, and scheduling and pay accuracy
• At times you may assume overall responsibility for running the store and guiding colleagues to deliver for customers

Skills

People management

Customer focus

KPI delivery

Tools

POS/retail systems

Job description

Sainsbury's Store in Harlow is seeking an experienced Customer Experience Manager to drive exceptional service, oversee checkout operations, and manage store front-line teams. You will ensure customer commitments are met and operations run smoothly in a busy environment.

We value leaders who have run teams in high-volume settings, excel at coaching for results, and consistently improve KPI performance. A supportive, inclusive retailer offering a range of benefits and development opportunities.