Store Experience Leader | Customer Service & Team Coach

Sainsbury's

Attleborough

On-site

GBP 32,000 - 45,000

Full time

8 days ago

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Benefits offered by this job

Discount card

Annual bonus scheme

Free food and hot drinks

Generous holiday entitlement

Pension matching

Share scheme

Wellbeing support

Cycle to Work

Other store-specific offers

Job summary

Sainsbury's is seeking an experienced Customer Experience Manager to lead store performance and service excellence in Attleborough. You will manage front-of-house operations, oversee checkout quality, and drive daily store performance through coaching and KPI leadership.

The role requires proven people management in a high‑volume environment, with a strong obsession for customer service and a track record of delivering measurable improvements. Eligible for company benefits and bonus schemes.

Qualifications

Proven track record delivering exceptional customer experiences.
Experience managing teams in fast-paced environments.
Ability to coach and develop colleagues to raise performance.
Strong focus on KPIs including sales, stock and customer satisfaction.

Responsibilities

Oversee end-to-end customer experience from front of house to back of house.
Manage front-end checkout operations and service standards.
Lead store operations and scheduling to ensure smooth daily runs.
Monitor performance, coach staff and address disciplinary matters when needed.
Occasionally take overall responsibility for store performance in leadership's absence.