Store Experience Leader

Sainsbury's Limited; Leicester; Remote; GBP 29,000 - 36,000; Full time

Benefits offered by this job

Discount card

Annual bonus scheme

Free food and hot drinks for Colleagu

Generous holiday entitlement

Job summary

Sainsbury's Leicester North Store is seeking a Customer Experience Manager to lead daily store operations and drive exceptional customer service. You will oversee checkout, back-of-house activities, and petrol station operations where applicable, ensuring staff performance and KPIs are met.

The role emphasizes hands-on leadership, coaching teams to achieve a high standard of service, improve customer satisfaction, and maintain smooth, efficient store operations in a busy retail environment.

Qualifications

• Previous line management responsibilities in a fast-paced, operational environment.
• Obsessed with customers and service, coaching others to do the same.
• Demonstrated ability to deliver KPIs and performance metrics.
• Experience leading teams in a dynamic, customer-facing environment.
• Leadership experience in high-volume, fast-paced operations.

Responsibilities

• Take ownership of the overall customer experience from checkout to back of house.
• Manage front-end checkout operations to meet customer expectations.
• Oversee operations in the petrol station (if applicable).
• Lead people management including performance, disciplinaries, scheduling and pay accuracy.
• Occasionally assume overall store responsibility to guide colleagues and deliver for customers.

Skills

Line management

Customer service focus

KPI delivery

Team leadership

Performance management

Retail operations

Job description

Sainsbury's Leicester North Store is seeking a Customer Experience Manager to lead daily store operations and drive exceptional customer service. You will oversee checkout, back-of-house activities, and petrol station operations where applicable, ensuring staff performance and KPIs are met.

The role emphasizes hands-on leadership, coaching teams to achieve a high standard of service, improve customer satisfaction, and maintain smooth, efficient store operations in a busy retail environment.