Store Experience Associate

JD Sports Fashion PLC; Ilford; Hybrid; GBP 12,000 - 17,000; Full time

Job summary

JD Sports Fashion PLC in Ilford is hiring a Store Colleague to deliver outstanding customer experiences on the shop floor. You will greet customers, help them find products, and keep displays looking sharp while replenishing stock and supporting daily store operations.

With a friendly, proactive attitude and a passion for fashion, you will work as part of a team to hit sales targets, maintain high presentation standards, and ensure customers feel valued every time they visit.

Qualifications

• Strong customer-focused approach and a positive attitude.
• Ability to balance multiple tasks on a busy shop floor.
• Willingness to learn company processes and systems.

Responsibilities

• Deliver a positive and welcoming experience for customers, providing support and product information where required.
• Identify customer needs, recommend suitable products, and promote complementary items.
• Maintain high standards of customer service and shop presentation.
• Replenish stock and ensure products are correctly displayed.
• Process transactions, cash handling, stock processing and deliveries.
• Utilize in-store technology to assist customers and run store operations.
• Follow health and safety requirements at all times.
• Collaborate with colleagues to run the store smoothly.

Skills

Customer service

Teamwork

Communication

Organisation

Adaptability

Job description

JD Sports Fashion PLC in Ilford is hiring a Store Colleague to deliver outstanding customer experiences on the shop floor. You will greet customers, help them find products, and keep displays looking sharp while replenishing stock and supporting daily store operations.

With a friendly, proactive attitude and a passion for fashion, you will work as part of a team to hit sales targets, maintain high presentation standards, and ensure customers feel valued every time they visit.