Retail Experience Associate

JD Sports Fashion PLC; Staines-upon-Thames; Remote; GBP 18,000 - 22,000; Full time

Job summary

JD Sports Fashion PLC in Staines-upon-Thames is seeking a Store Colleague to deliver outstanding experiences for customers on the shop floor. You will greet shoppers, help with product information, keep displays sharp and ensure stock is replenished and well presented.

In this fast-paced retail role, you'll work alongside colleagues to hit sales targets, process transactions, and follow company policies while upholding health and safety standards.

Qualifications

• Ability to adapt approach and communication style to different people and situations.
• Engage positively with customers and colleagues.
• Good organisational skills and the ability to manage tasks effectively.
• Ability to work collaboratively.
• Willingness to learn new skills and follow company processes and procedures.

Responsibilities

• Deliver a positive and welcoming experience for customers, providing support and product information where required.
• Responsible for achieving team sales objectives by identifying customer needs, recommending suitable products, and promoting complementary items.
• Maintaining high standards of customer service.
• Maintain high standards of presentation across the shop floor, ensuring fixtures, displays, and stock areas are clean, organised, and well maintained.
• Replenish stock and ensure products are available and correctly displayed in line with company standards.
• Complete operational tasks including processing transactions, cash handling, stock processing, and preparing deliveries.
• Use in-store technology and systems to support customer enquiries and daily store operations.
• Follow company policies, procedures, and health and safety requirements at all times.
• Work collaboratively with colleagues to support the effective day-to-day running of the store.
• Support with additional duties and tasks, as reasonably required.

Skills

Customer service

Communication skills

Organisational skills

Team collaboration

Willingness to learn

Job description

JD Sports Fashion PLC in Staines-upon-Thames is seeking a Store Colleague to deliver outstanding experiences for customers on the shop floor. You will greet shoppers, help with product information, keep displays sharp and ensure stock is replenished and well presented.

In this fast-paced retail role, you'll work alongside colleagues to hit sales targets, process transactions, and follow company policies while upholding health and safety standards.