Retail Sales & Customer Experience Associate

JD Sports Fashion PLC; Peterborough; Remote; GBP 12,000 - 17,000; Full time

Job summary

JD Sports Fashion PLC is seeking a Store Colleague to deliver a welcoming customer experience, assist shoppers with product information, and help maintain sharp displays across the shop floor. You will support stock replenishment, process transactions, and work as part of a collaborative team to uphold brand standards.

The role focuses on customer engagement, product knowledge, and daily store operations in a fast-paced retail environment.

Qualifications

• Experience in retail or customer service.
• Ability to adapt communication style to customers and colleagues.
• Good organisational skills and ability to manage multiple tasks.
• Willingness to learn store processes and procedures.

Responsibilities

• Deliver a positive and welcoming experience for customers and provide product information.
• Identify customer needs, recommend suitable products, and promote add-ons.
• Maintain high standards of customer service and presentation on the shop floor.
• Replenish stock and ensure displays are well-organised and compliant with brand standards.
• Process transactions and assist with daily store operations using in-store systems.
• Follow health and safety policies and work collaboratively with colleagues.

Skills

Customer service

Communication

Teamwork

Stock replenishment

Cash handling

Job description

JD Sports Fashion PLC is seeking a Store Colleague to deliver a welcoming customer experience, assist shoppers with product information, and help maintain sharp displays across the shop floor. You will support stock replenishment, process transactions, and work as part of a collaborative team to uphold brand standards.

The role focuses on customer engagement, product knowledge, and daily store operations in a fast-paced retail environment.