Store Experience Associate – Sales & Service Pro

JD Sports Fashion PLC; London Borough of Hackney; Remote; GBP 18,000 - 24,000; Part time

Job summary

JD Sports Fashion PLC in London is seeking a Store Colleague to help deliver outstanding customer experiences, greet shoppers confidently, and keep displays sharp.

You will replenish stock, assist customers with information, process transactions, and support daily store operations with a positive, team‑oriented mindset.

This role offers a strong foundation for a retail career and chances to learn new skills while upholding the brand’s high standards.

Qualifications

• Excellent interpersonal skills and a customer-first mindset.
• Ability to communicate clearly with customers and colleagues.
• Capable of working as part of a team and contributing positively.

Responsibilities

• Deliver a positive and welcoming experience for customers, providing support and product information where required.
• Responsible for achieving team sales objectives by identifying customer needs, recommending suitable products, and promoting complementary items.
• Maintaining high standards of customer service.
• Maintain high standards of presentation across the shop floor, ensuring fixtures, displays, and stock areas are clean, organised, and well maintained.
• Replenish stock and ensure products are available and correctly displayed in line with company standards.
• Complete operational tasks including processing transactions, cash handling, stock processing, and preparing deliveries.
• Use in-store technology and systems to support customer enquiries and daily store operations.
• Follow company policies, procedures, and health and safety requirements at all times.
• Work collaboratively with colleagues to support the effective day-to-day running of the store.
• Support with additional duties and tasks, as reasonably required.

Skills

Customer service

Communication

Team player

Organisational skills

Adaptability

Job description

JD Sports Fashion PLC in London is seeking a Store Colleague to help deliver outstanding customer experiences, greet shoppers confidently, and keep displays sharp.

You will replenish stock, assist customers with information, process transactions, and support daily store operations with a positive, team‑oriented mindset.

This role offers a strong foundation for a retail career and chances to learn new skills while upholding the brand’s high standards.