Retail Floor & Customer Experience Associate

JD Sports Fashion PLC; Rushden; Remote; GBP 12,000 - 17,000; Full time

Job summary

JD Sports Fashion PLC is seeking a Store Colleague to help deliver an exceptional customer experience on the shop floor. You will greet customers, answer questions, maintain displays, replenish stock, and support daily store operations with a positive, team-oriented attitude.

Candidates should be eager to learn, able to adapt to different customers, and maintain high standards of presentation and service in a fast-paced retail environment.

Qualifications

• Experience in delivering friendly, helpful service to customers.
• Ability to build rapport with customers and colleagues.
• Strong communication and active listening skills.
• Good organisational skills and ability to manage multiple tasks.
• Motivation to learn store processes and product knowledge.

Responsibilities

• Greet customers and provide product information to support sales.
• Identify customer needs, recommend products, and promote complementary items.
• Maintain high standards of customer service and shop presentation.
• Keep fixtures and displays clean, stocked, and well organised.
• Replenish stock and ensure products are correctly displayed.
• Process transactions and handle cash and deliveries as required.
• Use in-store systems to assist customers and support daily operations.
• Follow health and safety policies at all times.
• Collaborate with colleagues to ensure smooth store running.
• Take on additional duties as needed.

Skills

Customer service

Teamwork

Communication

Organisational skills

Willingness to learn

Job description

JD Sports Fashion PLC is seeking a Store Colleague to help deliver an exceptional customer experience on the shop floor. You will greet customers, answer questions, maintain displays, replenish stock, and support daily store operations with a positive, team-oriented attitude.

Candidates should be eager to learn, able to adapt to different customers, and maintain high standards of presentation and service in a fast-paced retail environment.