Retail Floor Experience Specialist

JDSports; Ilford; On-site; GBP 18,000 - 24,000; Full time

Job summary

JD Sports in Ilford is seeking a Store Colleague to deliver a welcoming customer experience and support sales opportunities on the shop floor. You will greet customers, replenish stock, and maintain high service and presentation standards.

Join a fast-paced retail team and contribute to smooth store operations, using in-store systems, handling transactions, and following health and safety guidelines. A passion for brands and trends is encouraged.

Qualifications

• Ability to adapt communication style to different people and situations.
• Ability to engage positively with customers and colleagues.
• Good organisational skills and the ability to manage tasks effectively.
• Ability to work collaboratively.
• Willingness to learn new skills and follow company processes and procedures.
• A genuine passion for brands, trends, and the latest products.
• Proactive attitude with confidence to approach customers and support sales opportunities.
• Strong attention to detail to keep the shop floor sharp.

Responsibilities

• Deliver a positive and welcoming experience for customers, providing support and product information where required.
• Responsible for achieving team sales objectives by identifying customer needs, recommending suitable products, and promoting complementary items.
• Maintaining high standards of customer service.
• Maintain high standards of presentation across the shop floor, ensuring fixtures, displays, and stock areas are clean, organised, and well maintained.
• Replenish stock and ensure products are available and correctly displayed in line with company standards.
• Complete operational tasks including processing transactions, cash handling, stock processing, and preparing deliveries.
• Use in-store technology and systems to support customer enquiries and daily store operations.
• Follow company policies, procedures, and health and safety requirements at all times.
• Work collaboratively with colleagues to support the effective day-to-day running of the store.
• Support with additional duties and tasks, as reasonably required.

Job description

JD Sports in Ilford is seeking a Store Colleague to deliver a welcoming customer experience and support sales opportunities on the shop floor. You will greet customers, replenish stock, and maintain high service and presentation standards.

Join a fast-paced retail team and contribute to smooth store operations, using in-store systems, handling transactions, and following health and safety guidelines. A passion for brands and trends is encouraged.