Retail Sales & Customer Experience Associate

JD Sports Fashion PLC; Wigan; Hybrid; GBP 18,000 - 21,000; Full time

Job summary

JD Sports Fashion PLC is hiring a Store Colleague to deliver an outstanding customer experience on the shop floor. You will greet customers, assist with product information, and help maintain displays while working with the team to meet sales standards.

Responsibilities include stock replenishment, processing transactions, and using in-store systems to support daily operations. A positive attitude and willingness to learn are essential to success in this fast-paced retail environment.

Qualifications

• Experience in frontline customer service or retail is preferred.
• Able to adapt communication style to different customers.
• Strong organisational skills and ability to multitask.
• Capable of working well with colleagues and in a team.
• Willing to learn company processes and product knowledge.

Responsibilities

• Greet customers and provide a positive, welcoming experience.
• Identify customer needs, suggest products, and promote complementary items.
• Maintain high standards of customer service.
• Keep shop floor presentation sharp with clean fixtures and displays.
• Replenish stock and ensure products are correctly displayed.
• Process transactions and assist with daily store operations.
• Use in-store tech to support customer queries.
• Follow store policies and health & safety rules.
• Collaborate with colleagues to run the store smoothly.
• Support additional duties as required.

Skills

Customer service

Communication

Organisation

Teamwork

Willingness to learn

Job description

JD Sports Fashion PLC is hiring a Store Colleague to deliver an outstanding customer experience on the shop floor. You will greet customers, assist with product information, and help maintain displays while working with the team to meet sales standards.

Responsibilities include stock replenishment, processing transactions, and using in-store systems to support daily operations. A positive attitude and willingness to learn are essential to success in this fast-paced retail environment.